Troy Baird Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Albany, Auckland, New Zealand

Auckland, New Zealand

• Responsible for driving the Development resources within Spark’s Broadband and Voice Products to Delivery. We are Responsible for both maintaining spark’s front end and backend platforms and developing new and exciting.
• Multivendor project management from requirements to delivery
• Deliver constant improvements upon minimum viable product solutions… Show more Responsible for driving the Development resources within Spark’s Broadband and Voice Products to Delivery. We are Responsible for both.
• Deliver constant improvements upon minimum viable product solutions through Agile Mythology
• Engage and effectively communicate with both internal and external stakeholders
• Lead my squad to success.

Auckland, New Zealand

• Responsible for completing automated, manual, and smoke testing on the End to End Broadband and voice products for Spark. Bringing my customer centric values into the team I ensured the products developed are delivered.
• Ensure automated testing framework is updated for each change delivered and improved the workflows
• Design effective test cases to both efficiently validate and ensure a stable product
• Developed a… Show more Responsible for completing automated, manual, and smoke testing on the End to End Broadband and voice products for Spark. Bringing my customer centric values into the team I ensured the products.
• Developed a variety of systems to improve customer and agent’s capability to resolve faults
• Iteratively improved capability and stability of B2B API’s for integration into front line tools.

Auckland, New Zealand

• Responsible for proactively identifying faults on both copper and Fibre services. Collaboratively worked in an agile fashion to develop logic and tools to identify target customers and follow up until resolution.Key.
• Identify trends and solutions to emerging issues impacting Broadband customers
• Identify process improvements to call flow, systems, and customer journeys
• Contact customers through a variety of mythologies to ensure resolution
• Point of… Show more Responsible for proactively identifying faults on both copper and Fibre services. Collaboratively worked in an agile fashion to develop logic and tools to identify target customers and follow up.
• Point of contact for escalations and complex faults

Auckland, New Zealand

• Responsible for resolving customer’s broadband and voice faults. Ensuring a first point of contact and delivering a solution.Key Responsibilities
• Identify trends and raise awareness within team
• Coach team members on technical faults
• Customer focused fault resolution
• Answer inbound and make outbound follow-up calls.
• Achieved a consistent over 90% First call resolution rate

• Responsible for supporting Chefs in back of house, kitchen and serving tables throughout quiet times.Key Responsibilities
• Involved in maintaining proper rotation of product in chillers to minimize food waste.
• Follow policies and procedures to ensure service standards
• Developed people skills
• Resolved customer service issues
• Effectively worked under high stress environment with a smile

• Responsible for provisioning, monitoring and maintaining virtual and physical Linux systems for customers. Ensuring that all customer queries and issues were resolved in an efficient and professional manner.Key.
• Provision through re-imaging or manual creation of ESXi based virtual machines
• Remotely through IPMI, ESXi and KVM solutions configured and secured bare metal servers.
• Analysed network faults and worked with upstream providers to effectively… Show more Responsible for provisioning, monitoring and maintaining virtual and physical Linux systems for customers. Ensuring that all customer.
• Analysed network faults and worked with upstream providers to effectively reroute traffic
• Responded to presales, post sales and technical queries from customers.

Bachelor Of Computer Science., Software Development & Networking

Education record