Troy Baird Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Albany, Auckland, New Zealand

Auckland, New Zealand

Responsible for driving the Development resources within Spark’s Broadband and Voice Products to Delivery. We are Responsible for both maintaining spark’s front end and backend platforms and developing new and exciting Features. Lead an Agile scrum squad of 24 Mixed technology Software Development and Quality Assurance engineers.Key Responsibilities• Multivendor project management from requirements to delivery• Deliver constant improvements upon minimum viable product solutions… Show more Responsible for driving the Development resources within Spark’s Broadband and Voice Products to Delivery. We are Responsible for both maintaining spark’s front end and backend platforms and developing new and exciting Features. Lead an Agile scrum squad of 24 Mixed technology Software Development and Quality Assurance engineers.Key Responsibilities• Multivendor project management from requirements to delivery• Deliver constant improvements upon minimum viable product solutions through Agile Mythology• Engage and effectively communicate with both internal and external stakeholders• Lead my squad to success.• Provide regular reports and updates on progress to leadership team.• Escalation point for technical and functional issues within Spark’s broadband stack. Show less

Auckland, New Zealand

Responsible for completing automated, manual, and smoke testing on the End to End Broadband and voice products for Spark. Bringing my customer centric values into the team I ensured the products developed are delivered into an iterative and successful form.Key Responsibilities• Ensure automated testing framework is updated for each change delivered and improved the workflows• Design effective test cases to both efficiently validate and ensure a stable product• Developed a… Show more Responsible for completing automated, manual, and smoke testing on the End to End Broadband and voice products for Spark. Bringing my customer centric values into the team I ensured the products developed are delivered into an iterative and successful form.Key Responsibilities• Ensure automated testing framework is updated for each change delivered and improved the workflows• Design effective test cases to both efficiently validate and ensure a stable product• Developed a variety of systems to improve customer and agent’s capability to resolve faults• Iteratively improved capability and stability of B2B API’s for integration into front line tools.• Collaboratively worked with external vendors on system and process improvements to ensure successful outcomes.• Migrated legacy platforms into fluid and feature rich Journeys.• Developed reports and queries to monitor products, journeys and KPI’s of deliverables.• Developed multiple screen scraper and Python ‘Bots’ to reduce manual effort and increase accuracy for repetitive tasks.• Collaboratively worked with hardware vendors on Router’s embedded (arm based) software to provide technical detail, packet captures and logs for device kernel faults.• Support and crosstrain team members• Provide non-production and production validation results• Support operational activities to ensure successful product launches. Show less

Auckland, New Zealand

Responsible for proactively identifying faults on both copper and Fibre services. Collaboratively worked in an agile fashion to develop logic and tools to identify target customers and follow up until resolution.Key Responsibilities• Identify trends and solutions to emerging issues impacting Broadband customers• Identify process improvements to call flow, systems, and customer journeys• Contact customers through a variety of mythologies to ensure resolution• Point of… Show more Responsible for proactively identifying faults on both copper and Fibre services. Collaboratively worked in an agile fashion to develop logic and tools to identify target customers and follow up until resolution.Key Responsibilities• Identify trends and solutions to emerging issues impacting Broadband customers• Identify process improvements to call flow, systems, and customer journeys• Contact customers through a variety of mythologies to ensure resolution• Point of contact for escalations and complex faults• Develop Splunk queries to extract details out of datasets.• Developed a robotic process automation system for surfacing Insights and screen scraping to ensure consistent fault creation.• Conducted data analysis on customer history for insights into key identifiers and trends.• Developed Odroid and RaspberryPi based test devices to send to customers with complex faults and diagnostic tools to remotely return reports. Show less

Auckland, New Zealand

Responsible for resolving customer’s broadband and voice faults. Ensuring a first point of contact and delivering a solution.Key Responsibilities• Identify trends and raise awareness within team• Coach team members on technical faults• Customer focused fault resolution• Answer inbound and make outbound follow-up calls.• Achieved a consistent over 90% First call resolution rate

Responsible for supporting Chefs in back of house, kitchen and serving tables throughout quiet times.Key Responsibilities• Involved in maintaining proper rotation of product in chillers to minimize food waste.• Follow policies and procedures to ensure service standards• Developed people skills• Resolved customer service issues• Effectively worked under high stress environment with a smile • Collaborated with coworkers to prepare food quickly and… Show more Responsible for supporting Chefs in back of house, kitchen and serving tables throughout quiet times.Key Responsibilities• Involved in maintaining proper rotation of product in chillers to minimize food waste.• Follow policies and procedures to ensure service standards• Developed people skills• Resolved customer service issues• Effectively worked under high stress environment with a smile • Collaborated with coworkers to prepare food quickly and efficiently• Ensured equipment was well cleaned and sanitized to ensure perfect health and safety. Show less

Responsible for provisioning, monitoring and maintaining virtual and physical Linux systems for customers. Ensuring that all customer queries and issues were resolved in an efficient and professional manner.Key Responsibilities• Provision through re-imaging or manual creation of ESXi based virtual machines• Remotely through IPMI, ESXi and KVM solutions configured and secured bare metal servers.• Analysed network faults and worked with upstream providers to effectively… Show more Responsible for provisioning, monitoring and maintaining virtual and physical Linux systems for customers. Ensuring that all customer queries and issues were resolved in an efficient and professional manner.Key Responsibilities• Provision through re-imaging or manual creation of ESXi based virtual machines• Remotely through IPMI, ESXi and KVM solutions configured and secured bare metal servers.• Analysed network faults and worked with upstream providers to effectively reroute traffic• Responded to presales, post sales and technical queries from customers.• Developed Bash and shell scripts to automate repetitive tasks• Researched and validated software and kernel tweaks to improve server performance.• Monitored for faults and early hardware failures• Developed monitoring and test platforms for server status, network statistics and performance metrics.• Deployed software for customer’s requirements.• Maintained Linux based (Debian and Xbuntu) systems • Maintained DNS records and automated creation for new customers• Standardized images and packages for rapid delivery to customers• Supported customers on Windows and Mac desktop applications.• Installed Webserver, filesharing and file management applications• Configured OpenVPN concentrators for customer’s remote access Show less

Bachelor Of Computer Science., Software Development & Networking

Education record