As a Customer Success Manager at Ripik.AI, I lead the post-sales function that includes onboarding, success, support, and professional services. I have a proven track record in leading high-performing teams to drive customer satisfaction, retention, and overall success.With 3 years of experience in customer success and management consulting, I have a strong background in designing and implementing scalable processes and strategic solutions for effective customer engagement and growth. I am skilled in feasibility studies, marketing research, and customer success tools and platforms. I am passionate about delivering value and achieving organizational success through effective leadership and innovative strategies.