Hirak Das Email & Phone Number

Overall 20 years experiance in IT Service Delivery & customer experiance(5yrs-SME on ITSM //5yrs-ITSM/BMS tool implemetation & operations //4yrs-Service Desk operation & transitions //9yrs-onsite project management & Coordination and many IT works)SERVICE DELIVERY MANAGER • SME-ITSM/BMS/AM TOOL IMPLEMETNTAION • BUSINESS OPERATION – HIRING MANAGER, 3P RESOURCE MANAGER ? Transition and deployment of ITSM tools – IM, SR, PM, CR ticking and MIS reports. ? Transition and deployment of BMS tools – Fault and threshold monitoring, notification and CMDB ? Transition and deployment of Service desk and operations – Optimizing, Rebadging, hiring, capability development. ? Responsible for providing Delivery opinions, identifying High Level risks and assumption, Resource Planning, Providing Rough order of Estimate of Cost, development and maintenance of project cost budgets, budget compliance, variance analysis and change order management. ? Track Project activities and tasks with project team as well as with client and do update action item registers, generating and circulating scheduled reports as required. ? Formulation of Processes to enhance smooth operations of processes. ? All India project’s resource hiring base on contract/requirement and 3P resource management. ? Financial experience on projects – Billing and Invoicing, Vendor PO, Payment Collections and follow up on project billing blocks. ? Knowledge on Different Windows OS, MS Office, SharePoint, PowerBI, Visio and other customized application or tool uses for ITSM, BMS and MIS. ?

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  Itsm Analyst

  Softenger