Hirak Pandit Email & Phone Number

New Delhi, Delhi, India

Responsible for Global Remote Services for Converting machines (Paper Sack Lines).Leading the Remote Commissioning of New Installations, Retrofits, SW Upgrades and its diagnosis. Technical Support to Field Service team, Riggers, Contractors and Customer during entire Project phase, Warranty claims and chanelizing feedback to Project Management team. Consultation with Customers on various after-warranty technical issues and providing Solutions.Upselling of service products like - Retrofits, SW Upgrades, Spare parts, LCS Contracts, Onsite Inspection etc. Coordination with Service-Sales, Spare Parts and Digital teams on technical queries and preparation of Quotations.Handling 24x7 Global Service Hotline channelized over Emails, Calls and Virtual Tools. OnSite visits to customer for Machine Inspection, Retrofits, LCS, Breakdown and Repair Service. Train and develop new resources for Field Service requirements.

New Delhi Area, India

Installation and Commissioning of Paper Converting Lines (Paper Sack Line) Start Up of Electrical Systems- Drives, PLC and Safety ControllersTroubleshooting, Diagnostic of all Electrical and Automation systems and GUI Providing Support to Customer On Site during Product Run and performing Acceptance Tests Up-selling W&H service products to customers, Recommendation and Coordination of Spare PartsGenerating Service Reports based on Customer Visit, Providing Preventive maintenance recommendations for lesser downtime. Travelling World wide to various customer sites.

Bachelor Of Technology (B.Tech.), Electrical Engineering

Activities and Societies: Football Analyst and Content WritingInvolved in Projects related to Energy Systems, Power Electronics, Embedded.

Higher Secondary, Science

Activities and Societies: Player of School Football Team

Secondary, General Studies

Activities and Societies: Captain of School Football TeamHouse Leader