Hiral Mehta Email & Phone Number

Mississauga, Ontario, Canada

Observing and coaching team members’ behaviors to maintaining high standards of customer service and product knowledge.Acting as a role model by providing exemplary customer service using Laura Canada’s customer service standards.Effectively building and maintaining a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.Demonstrating strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.Conducting SPA weekly.Acting as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and direct ship.Fostering a vibrant, fun, energetic and enjoyable store environment.Demonstrating excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitoring segment accountability results.Continually monitoring traffic trends and reacts in a timely manner.Identifying team members’ issues and communicating them to the Store Manager.Assists Store Manager in providing a store environment which consistently maintainsLaura Canada’s visual presentation, merchandising and housekeeping standards.Assisting Store Manager in dressing window mannequins to showcase the store’s inventory and adheres to visual standards, including any mandatory directives that may be issued.Assisting Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.Assisting Store Manager in executing directives (e.g. receiving goods, implementingmarkdowns, processing transfers, direct ship and special order requests) accurately and in a timely manner.Acting as a back-up to the Store Manager.Providing feedback to the Store Manager on quality issues, missed opportunities and inventory mix.

Canada

• Performed Pre-screening of candidate on Phone or Virtual interview. • Scheduled, Coordinate Interviews for candidates.• Maintained database of job candidates for mining and headhunting.• Conducted full-cycle recruitment from pre-screening, interview, onboarding procedure, background check and ensured all pre-employment forms are completed within 72 hours. • Trained, Coached and Assigned tasks to sales associates. • Assisted in Preparing and Managing the schedule of staff.• Provided administrative support, Assisted, Created and Implemented H.R policies for particular location.• Developed plans for performance management and employee engagement to improve retention rates by 15%. • Assisted review of job descriptions to ensure they are updated and realistic.• Worked closely with employees to enhance performance and satisfaction.• Organized, Managed and Facilitated meetings with Regional Managers. • Coordinated and communicated with internal and external stakeholders. • Maintained employee reports and documents.• Managed and Organized office supplies, inventories, documents and files time to time.• Managed customer complaints efficiently.

Navsari, Gujarat, India

Analyzing and providing on administrative system. Training and Development of the administrative staff. Provide expertise advice in improving work system covering major areas- Finance, Operations and Human Resources. Managing Customer Relationship. Prepare Business proposals and presentations. Develop Quality Management and Quality Assurance.

Global Business Management, International Business Management

HUMAN RESOURCE MANAGEMENT MANAGEMENT ECONOMICS PROJECT MANAGEMENT QUANTITATIVE ANALYSIS COMPUTEER ANALYTICS SKILLS

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General