Hiral Patel Email and Phone Number

As a Technical Business Development Manager at Engage Technologies Limited, I have leveraged my technical expertise and business acumen to drive significant growth and client satisfaction. My role encompasses a range of responsibilities and achievements:Client Support and Integration: Facilitated client support endeavours, ensuring our products and services were seamlessly integrated into client operations. This led to heightened client satisfaction and retention rates.Effective Communication: Coordinated communication channels between technical teams and clients to streamline support processes, troubleshoot technical issues, and deliver timely solutions. This optimised client experiences and fostered long-term partnerships.Contract Negotiation: Led negotiations of contracts with clients, leveraging a comprehensive understanding of both technical capabilities and business objectives. This secured favourable terms and agreements, driving revenue growth and profitability.Scalability and Efficiency: Played a pivotal role in transitioning the company from an organic growth model to a scalable business structure. Implemented strategic initiatives to enhance operational efficiency and scalability, facilitating the delivery and support of business solutions at scale.Product Development: Collaborated cross-functionally to conceptualise, develop, and launch new products tailored to address emerging market demands. This drove revenue diversification and market expansion initiatives.Business Opportunity Identification: Proactively identified and pursued business opportunities through personal networks and company leads. Consistently exceeded sales targets and expanded market reach.Versatility in Roles: Demonstrated versatility by seamlessly transitioning between roles as a main contractor and subcontractor as per project requirements. Effectively managed diverse stakeholder relationships, ensuring project success from inception to completion.

Successful side business specialising in Event mangement and Event decor.Highlights & Achievements:- Founded and registered Unity Events in August 2020, operating as a successful side business.- Built the company from scratch, handling all aspects from client acquisition to event execution.- Established and grew social media presence with 700+ likes on Facebook and 450+ followers on Instagram, enhancing brand visibility and client engagement.- Launched a comprehensive website (www.Unityevents.nz) to showcase services, stock, and setup pictures, facilitating a hybrid business model that includes both full-service event setups and feature hire options.- Worked with a diverse clientele, organising events such as weddings, cultural celebrations, and birthdays across the North Island of New Zealand.- Maintained a high rate of return customers and garnered significant word-of-mouth referrals.Key Responsibilities:- Client Engagement: Managed all enquiries, understanding client plans and visions, and collaborating with the team to create customised event experiences.- Event Coordination: Delivered agreed-upon services and set up decorations at various venues, ensuring smooth event execution.- Business Management: Oversaw all financial aspects, including accounting, billing, and invoicing, ensuring financial stability and compliance.- Marketing & Social Media: Created and managed social media outlets, using Meta advertising to promote posts and increase market reach.- Team Leadership: Coordinated with contractors for large events, ensuring all equipment was properly managed, taken out, and returned.- Stock Management: Maintained and managed event stock, building a dedicated storage shed to house inventory.- Networking: Built relationships with like-minded businesses and organisations to foster a collaborative environment and expand business opportunities.

• In IT support, I serve as an Office 365 administrator, ensuring smooth onboarding and offboarding of staff. I troubleshoot technical issues and provide onsite support, installing programmes and setting up devices. I also recommend suitable products to clients, aligning with their unique business requirements.• As an account manager, I prioritize building strong relationships with clients. By understanding their business needs, I align IT solutions to meet their objectives. Serving as a trusted advisor, I continuously identify areas for improvement and recommend strategic enhancements. I have been successful in surveying, quoting, and negotiating with clients to reach a desired outcome.• In office coordination, I efficiently manage administrative tasks, optimizing productivity and organisational efficiency. From scheduling appointments and coordinating meetings to maintaining office supplies, I streamline operations to support smooth functioning.• In project management, I lead cross-functional teams to successfully deliver IT projects within specified timeframes and budgets. By defining project scope, milestones, and deliverables, I ensure adherence to quality standards and exceed client expectations.• Projects I have worked on include:- Converting users to an Office 365 environment, improving collaboration and productivity.- Transitioning users to an Endpoint security software system, enhancing data protection.- Assisting with the transition from Windows Server 2012 R2 to 2019, improving system performance and reliability.- Helping three companies update or establish websites, boosting their online presence and customer engagement.- Coordinating with a parent company to implement IT procedures on a company-wide level, ensuring standardisation and efficiency.

As an Evaluation Analyst i had a duty to:- Produce campaign evaluation reports using appropriate data and tools to measure the impact of activities against objectives and agreed targets. - Communicate my findings and recommendations to internal and external stakeholders. My other responsibilities included: - Evaluation planning, which required me to work with business owners on all communication activities to articulate realistic, measurable targets and objectives. What helped me excel in this job: - By having a good ability to work and communicate effectively with others - A good understanding of objectives, strategy and the ways in which evaluation can support these - A good understanding of retail marketing and communications methodologies - A good understanding of data analysis NS&I is a small company with a big reach and offers great opportunities for development.

• Provide social media auditing and consulting services for companies and brands, presenting clients with insights and recommendations for action.• Monitor and evaluate social media data on a daily basis in support of clients’ strategy and goals. • Use of web analytic tools to process large amounts of data into actionable information.• Deliver in-depth metrics regarding community activity, brand sentiment, audience and areas for further
 engagement.• Research social media, Internet and marketing industry trends/developments.

Reconciliations of Key Accounts• Reconcile all bank accounts on a fortnightly basis. • Reconcile all loan accounts on at least a quarterly basis.Customer Invoicing and Receipting• Bill all customers on a timely basis, filing copies as per documented procedures• Ensure any stock alerts regarding low stock levels are notified to stock management immediately• Process all online orders received within 48 hours • Record customer payments and prepare daily bankingSupplier Payments and Expenses• Collate supplier invoices into weekly and monthly payment runs, streamlining payment processes wherever possible.• Ensure all supplier bills are appropriately authorised for payment, and process payments when authorised.• Record supplier payments and office expenses in MYOB accounting software, coding to appropriate accounts.Budgets and Financial Statements• Assist in preparing annual budgets and entering these into MYOB/QuickBooks company file.• Make end-of-month journals as required • Prepare draft monthly financial statements and email to Accounts Supervisor.• Provide additional reports to partners as required • Work with Accounts Supervisor to review figures and provide information as requested.

Customer Service: Provide outstanding customer service by greeting and assisting customers, answering queries, and ensuring a positive shopping experience.Product Knowledge: Advise customers on product choices, including dairy products, snacks, beverages, and other store items.Sales: Engage in upselling techniques to increase store revenue and promote special offers and new products.Inventory Management: Oversee shelf stocking, product rotation, and ensure shelves are well-stocked and organized.Store Maintenance: Maintain cleanliness and orderliness of the store, including sweeping, mopping, and ensuring all areas are clean and safe for customers.Team Leadership: Supervise and support store staff, including training new employees, managing schedules, and ensuring compliance with company policies.Cash Handling: Manage cash register operations, process transactions efficiently, and handle customer refunds and exchanges.Problem Solving: Address and resolve customer complaints and issues in a professional and timely manner.Safety Compliance: Ensure adherence to health and safety regulations, including food safety standards.

Doing various tasks such as clearing up, tidying, restocking, ordering and washing.Tidying up food preparation areas after they have been used.Preparing food and meals to a high standard.Washing and cleaning utensils and dishes.Making sure that dishes are stored away properly.Disposing of kitchen rubbish.Washing kitchen linen.Cleaning up food preparation areas and kitchens.Operating the dishwasher.Cleaning and drying all pots and pans.Making sure that all sinks are kept clean and free from grease and food debris.Sweeping and mopping up floors.Handling food deliveries.Getting rid of waste.Delivering food to the front of house staff.Adhering to all aspects of licensing law, trading standards, food hygiene and health & safety.Ensuring that there are sufficient detergents for the efficient running of the dishwashing area.

Look after staff and delegates duties to other employees.First response to me before Duty Manager on customer problems. Customer service. Manage Staff Breaks