Hiram Johnson, Ms, Pmp, Cissp Email & Phone Number

Wilmington, Delaware

• Led Global Operations that ensured the Data Privacy of both customer and corporate data that crossed national borders as well as involved Bank Secrecy and Outsourcing. This multi regional operation interfaces with over.
• Process Re-engineering Benefits: Reduced the number of days required to process initiatives and improved process by over 30%
• Operational Efficiency: Modified metrics and improved operational efficiency by 15%
• Standardization: Created new documentation to ensure strict adherence to all processes across the enterprise

Warren, NJ

• Led the Global Information Security team in achieving the ISO 27001 Information Security Certification by assuring compliance with the 133 controls associated with the ISO standard. Citi was one of the first banks in.
• Leadership: Led the Global Information \ Cyber Security team in achieving its initial ISO 27001 Information Security Certification. Citi was one of the first banks in the US to achieve this international certification.
• Continuity of Business: Led recovery operations after Super Storm Sandy, which caused the relocation of hundreds of personnel due to flooded sites. Global Information Security functions continued unabated.

Charlotte, North Carolina Area

• Coordinate, develop, and drive school policies, funding, and expansion. Chaired the Technology Committee establishing policy, security, architecture, design, installation, and operation of the schools network and.
• Created the Technology plan and reduced the cost of telecommunications and internet operations by 40%.
• Drove the activation of the schools new website improving communications and usage by 1000%

• Led a diverse team of over 130 application programmers and testers, Desktop and IT Help Desk service providers, as well as owner of critical core IT processes (incident, problem, and change) that prevent, recover, and.
• Application Development/ Sourcing: Directed the development, implementation and hosting of applications (internal, business process outsourcing, or application service provider) driving down cost and reducing complexity
• Operational Efficiency: Improved Desktop support to surpass American Customer Satisfaction Index (ACSI) scores by over 10% while simultaneously reducing costs by 40%. Improved Help Desk performance surpass industry.
• Process Re-engineering yielding business value: Helped reduce major outages by over 49% by improving the Incident, Problem, and Change IT processes using the IT Infrastructure Library framework (ITIL)
• Controls: Facilitated the strengthening of IT controls contributing to the reduction of deficiencies from 3 to zero.

Washington D.C. Metro Area

• Led a team that shaped the policies for the multi-million dollar Global Command and Control System used for the management of the Department of Defense forces.
• Business and IT Alignment: Initiated the alignment of IT system to business process as well as refined the enterprise architecture for various processes
• Policy Development: Drove policy on the use, requirements, and training on Global Command and Control System. This $250M world wide IT system is used to manage the United States Armed Forces.
• System Security: Drove the development of cyber security policies for the system and assured compliance

Directed the implementation, operation and maintenance of the Pentagon's voice and data network supporting all 20,000 Pentagon users, with additional support to the White House, State Department, CIA, and other federal agencies. Ran a Network Operations Center, provided all Cable TV services, and ran a software development center that improved the Moscow.

Ms, Systems Management

Bachelor Of Science, Electrical Engineering