Hira Amjad Email & Phone Number

Lahore, Punjab, Pakistan

Business Experience Associate:My responsibilities encompassed managing client onboarding, monitoring business transaction invoices, conducting risk assessments, and addressing customer queries related to business accounts. Leveraging tools like the Checkout Portal and Mixpanel, I analyzed customer issues to identify root causes and provide tailored solutions, ultimately enhancing the overall customer experience.Proficiency in MasterCard Payment Tracking system(PTS):I possess the capability to deliver precise and prompt support to users, utilizing the MasterCard PTS platform to address inquiries regarding transactions, card controls, and various functionalities. My adeptness with this tool significantly contributed to delivering top-notch service.Effective Customer Query Resolution:Drawing from my experience in successfully addressing more than 12,000 client cases, I excel in resolving intricate and distinct customer challenges. I skillfully managed inbound inquiries using the Intercom platform, with a primary emphasis on ensuring prompt and efficient issue resolution, thus playing a pivotal role in enhancing overall customer contentment.Chargeback Management Expertise:In my role, I adeptly managed chargebacks, demonstrating a keen ability to collaborate seamlessly with the disputes team. My responsibilities involved proactively engaging with users to gather essential information required to effectively contest and resolve chargeback disputes. This collaborative approach not only contributed to minimizing financial losses but also upheld the integrity of our transaction processes.Transaction Monitoring:I played a pivotal role in the business transaction monitoring department, responsible for engaging users whose invoices were flagged due to internal risk parameters. My primary focus entailed establishing communication channels with these users to gather crucial information, facilitating seamless collaboration with the risk management team.

Lahore, Punjab, Pakistan

Faisalabad, Punjab, Pakistan

Master Of Science - Ms, Technology Management And Entrepreneurship

Bachelor'S Degree, Communication And Media Studies

Intermediate, Pre-Medicine/Pre-Medical Studies, A

Education record