•Refurbish BELL modem and IPTV by upgrading, testing, kitting and re-serializing• Highly organized, productive and accurate in processing time bound tasks to meet all productivity targets• Provide training to new employees and co-workers• Experienced in using SAP and MS OFFICE • Work in a team environment as well as independently without any supervision• Troubleshoot and resolve workstation and printer issues

• Provided courteous and prompt information technology assistance to students via telephone, email and in-person• Analyzed, researched and solved network connectivity issues for on-campus residence • Assisted technologists in organizing, upgrading, and troubleshooting computers• Effectively logged and reported unresolved technical issues to the management.• Daily as a team efficiently maintained 363 computer, 2 scanners and 4 printers at the computing commons

• Maintained a timely and efficient workflow of calls processed based on department objectives and standards. • Report to work as scheduled, logged on to ACD and processed assignments as delegated by department manager.• Sounded confident, energetic, clear, doubt free and trustworthy when talking to customers• Understood a wide range of accents and sounded cheerful at all times

• Managed cash counter accepting cash, food stamps, credit card or automatic debit payments• Operated Western Union transactions and Lottery machine• Controlled and ensured stock quantity and ordered if required• Coordinated and prompted products and services in a manner that resulted in outstanding customer service and satisfaction.• Calculated all the money received and totaled the end of day sales