Hiran Patel Email & Phone Number

Toronto, ON, CA

• Refurbish BELL modem and IPTV by upgrading, testing, kitting and re-serializing
• Highly organized, productive and accurate in processing time bound tasks to meet all productivity targets
• Provide training to new employees and co-workers
• Experienced in using SAP and MS OFFICE
• Work in a team environment as well as independently without any supervision
• Troubleshoot and resolve workstation and printer issues

• Provided courteous and prompt information technology assistance to students via telephone, email and in-person
• Analyzed, researched and solved network connectivity issues for on-campus residence
• Assisted technologists in organizing, upgrading, and troubleshooting computers
• Effectively logged and reported unresolved technical issues to the management.
• Daily as a team efficiently maintained 363 computer, 2 scanners and 4 printers at the computing commons

• Maintained a timely and efficient workflow of calls processed based on department objectives and standards.
• Report to work as scheduled, logged on to ACD and processed assignments as delegated by department manager.
• Sounded confident, energetic, clear, doubt free and trustworthy when talking to customers
• Understood a wide range of accents and sounded cheerful at all times

• Managed cash counter accepting cash, food stamps, credit card or automatic debit payments
• Operated Western Union transactions and Lottery machine
• Controlled and ensured stock quantity and ordered if required
• Coordinated and prompted products and services in a manner that resulted in outstanding customer service and satisfaction.
• Calculated all the money received and totaled the end of day sales

Diploma, Computer Engineering Technician - Embedded Networks (Honors), 4.07

Diploma, Computer Engineering Technology

Activities and Societies: • Completed one year Post Secondary program in Computer Engineering Technology • Nominated for Phi Theta Kappa.