Project Management• Managed project teams of different businesses contributing to the overall revenue center.• Introduced OKRs and Scrum combinations in the team for improved and shorter project cycles.User Experience• Revamped website flow & navigation menu for 5 e-commerce businesses including gifting, events, natural, and craft products, reducing the frequency of misdirected customer service queries.• Designed a complete customer support mechanism including all communication channels of call centers, emails, WhatsApp, and websites. • Planned and conducted user research, competitor analysis, interpretation data, and qualitative feedback.Community Management• Planned the largest community of local & international artisans to build a network who can collaborate on different initiatives of art, craft, publications, and culture. • Planned national & international events to showcase artisan community work, providing the medium of partnerships and commercialization.

Project Management• Led the implementation of all educational interventions in Pakistan to improve the quality of education. The EdTech product was piloted and then scaled to reach more than 200,000 students from 1,000 schools in 123 cities in Pakistan.• Managed and monitored programs at schools to introduce blended learning solutions and usage of technology in classrooms to improve the quality of education. Developed and executed strategy frameworks and enabled teams to provide effective engagement to schools with five types of support: technical, academic, pedagogical, marketing and data analytics.• Worked on projects with Jazz, AKUEB, Federal Directorate of Education, GSMA, Beaconhouse School System, The Educators, Tameer-e-Millat foundation, and other strategic clients.• Performed data mining on client-based reports, results, and statistics to study usage patterns, performance impact, patterns, and correlations. • Hired and mentored new hires, resulting in stronger team development and increased productivity.Business Development and Partnerships• Developed proposals for new business opportunities.• Managed marketing initiatives to maintain a long-lasting relationship with customers. • Worked on success stories & best practices framework. • Led key project meetings with the client and project stakeholders to gather requirements, design an appropriate solution and present the complete project plan.Product Management• Analyzed user experience and conducted user-testing focus groups to improve the usability of the product and record the needs of the targeted audience.• Managed issue log and escalation process, working with QA and web development for the reproduction and fixture.• Managed new features development and change requests for the product from clients.

Project Management• Led implementation of all educational interventions under Knowledge Platform Pakistan in Central Punjab to improve the quality of education for more than 10,000 students, and 1,000 teachers from 350 schools in 60 cities and towns in Pakistan.• Determined and defined clear deliverables, roles, and responsibilities for team members working on different projects and initiatives.• Conducted and managed educational events and workshops for different stakeholders to either build capacity or bring awareness.• Assessed needs to develop effective training plans and eliminate process gaps by implementing new methods of standardized training.• Engaged in content development for blended learning educational solutions

• Responsible for the implementation of EdTech solutions in 350+ schools of both public and private sectors in 30 cities of Pakistan.• Conducted more than 300 training for 2,000 teachers & principals on e-learning and blended learning.• Managed a team of 13 people for different ongoing interventions across Pakistan.• Performed continuous evaluations of strategic plans to enhance delivery and improve effectiveness.• Closely worked with 30+ school systems including Beaconhouse School System, and The Educators.• Coordinated with technology and content development teams to come up with an effective solution for the schools.• Collaborated with sales and marketing departments to support business objectives and client acquisition.• Managed issue log and escalation process, work with QA and web development for the reproduction and fixture.• Monitored and took initiatives to ensure sustainability and scalability of all EdTech products.• Prepared project evaluation reports.

• Managed product planning & successful implementation in 25 schools directly and monitored implementation in 5 other cities (100+ schools) with 3 team members.• Devised ideas and strategies to improve the support and digital engagement processes• Provided technical and pedagogic support to the clients by conducting training and learning workshops for different stakeholders.• Ensured the smooth working of daily tasks and day-to-day processes by working closely with the team.• Resolved problems, improved operations, and provided exceptional services in different departments including content and technology development.

• Ensured successful deployment of blended learning solutions in all girls' high schools of Islamabad under the Jazz Smart Schools program (37,000+ students & 950+ teachers) to address challenges of learning outcomes, teacher performance, and school management• Responsible for product deployment, training, and support along with monitoring and evaluation of project deliverables in the public and private sector• Conducted training, learning workshops, and boot camps to assist teachers to use digital content in conducting lessons in class and provide recommendations on best teaching practices• Managed and monitored usage of technology in classrooms to improve the quality of education• Provided teaching quality indicators in classroom observations and finalized performance outcomes• Developed qualitative and quantitative evaluation processes including product feedback surveys • Built long-term relationships with new and existing clients• Created reports and plans for the prospective clients

• Responsible for product deployment, training, and support along with monitoring and evaluation of Knowledge Platform’s digital learning solution with curriculum-aligned content in all girls’ high schools of Islamabad to increase student learning outcomes of 37,000+ female students and improve teaching methodologies of 950+ female teachers. • The program demonstrated an overall performance improvement of 60%. In Mathematics, scores improved by 71%, and in English, scores improved by 53%.

• Strategized with sales team to prospect and qualify potential customers within assigned geographic territories• Investigated and addressed business development challenges to proactively mitigate problems• Evaluated current service needs and product satisfaction levels with established customers• Developed comparison tables of products and services by researching product pricing, ratings and performance