Working remotely for Carzlane for almost a year. They are dealing with sales and purchase of cars in Baltimore MD. I am working for there purchase department.

Responsible for daily reporting of Funds Transactions on T24 Managing daily accounts on centralized account opening system. Responsible for compliance- KYC of Existing and New Clients. Responsible to make sure the compliance requirements. Handling customer’s queries, requests, c omplaints and gement and information. Managing data cleansing exercises (CNIC Update, ZD collection for Zakat, Change in portfolio information) for North… Show more Responsible for daily reporting of Funds Transactions on T24 Managing daily accounts on centralized account opening system. Responsible for compliance- KYC of Existing and New Clients. Responsible to make sure the compliance requirements. Handling customer’s queries, requests, c omplaints and gement and information. Managing data cleansing exercises (CNIC Update, ZD collection for Zakat, Change in portfolio information) for North region.Liaise with Operations, Customer Services (HO), Call Center and transfer agency for smooth task handling of North Region. Coordinate with RH and BM to meet and exceed customer's service expectations. Show less

Work as Team Lead to manage all assigned tasks regarding purchase ledger. • Working on all invoices assigned from UK Office. • Working on SAP – Proper training given for 2 weeks. • Administration (Petty Cash, Inflows, Office equipment Management). • Follow up with UK management regarding Missing invoices and data cleansing exercises. • Support to customer services department (when required) as an additional task assigned by management.

Responsible for new admissions reporting/processing and handling walk-in customers and to solve customer queries with the help of reporting manager.Arranging all VIP movements according to the standard rules. Providing support services to marketing team in events. Managing all inbound/outbound call center activities (cold calling – working on leads). Supervising all support staff. Responsible to manage all office stationary.

-Managing Customer Support operations of an International Airport Concierge firm YQ Now Group which has international clients in more than 100 Countries.-Professionally and effectively employ customer service skills to achieve the desired results.-Manage and coordinate a liaison clients and Service partners maintain an accurate record of Bookings status and keep clients and service partners informed. Identify and develop good relations with potential clients.-Provide quality… Show more -Managing Customer Support operations of an International Airport Concierge firm YQ Now Group which has international clients in more than 100 Countries.-Professionally and effectively employ customer service skills to achieve the desired results.-Manage and coordinate a liaison clients and Service partners maintain an accurate record of Bookings status and keep clients and service partners informed. Identify and develop good relations with potential clients.-Provide quality customer service to ensure customer satisfaction and retention as Customer Satisfaction is the Top Priority of YQ Now Group.-Cross sell non assigned products & services to contribute the revenues and market presence.-Provide market intelligence to supervisors on a regular basis for use in formulating strategies and plans.-Provide feedback to Operations managers on frequent basis, which is shared with the Management in order to improve Product Features and Offerings to align with the Market Practice and Customers needs. Show less

Handling all In-bound calls to register for VAS Services. Coordination with the customers to guide about VAS services of Warid, Ufone, Telenor, Zong and Mobilink. Working as a team to provide customer with accurate details.