Hirdesh Ahuja Email & Phone Number

Hartford, Ct, Us

San Francisco Bay Area

Clumio is a Sutter Hill and Index Ventures-backed data resilience startup (last raise: $75M Series D). I worked on and helped build the white-gloved product deployment, technical account management, solutions engineering, customer success and support functions at Clumio. Additional details below:• Led cloud professional services initiatives, designing and executing strategies that enhanced service offerings and improved customer satisfaction rates by 20%.• Spearheaded Clumio's Technical Account Management, reducing customer onboarding times by 40% for customers with $100k+ ACV each through process optimization.• Led SSO integration projects for 7 major IdPs, created 15+ comprehensive KB articles, which streamlined setup improving user accessibility and bolstering security.• Leveraged expertise in backups, RTOs, RPOs, DR scenarios, IAM, SSO, AWS, and IaC, delivering cloud solutions that increased service performance.• Served as shift lead for 24/7 Support, resolving technical issues, maintaining a customer satisfaction rate of 95%+• Led the acquisition and implementation of a deployment project management tool, cutting customer deployment time by over 3 hours per project and boosting team productivity.

San Francisco Bay Area

• Led technical PoC/PoV calls with prospects to understand needs, challenges, and desired results in collaboration with Account Executives, and helped create internal success criteras• Led white-gloved post Sales Product Deployments for key customers with 100k+ ACV, reduced onboarding times by 40%, and provided Account Hypercare and Healthcare services in a Technical Account Manager capacity.• Worked with technologies such as EC2, EBS, RDS, S3, DynamoDB, CloudWatch, IAM, KMS, Terraform, CloudFormation, SAML 2.0.

San Francisco Bay Area

Piscataway, New Jersey

• Led comprehensive User Acceptance Testing for CCPA compliance, ensuring data protection standards were met across Verizon's platforms, contributing to a 100% compliance rate.• Developed and maintained an extensive repository of 5000+ manual test cases, enhancing team efficiency and product quality assurance processes.• Collaborated with cross-functional teams to manage and resolve over 3000 defects using Jira, enhancing product quality. • Facilitated smooth product releases through effective collaboration with diverse global teams, ensuring timely delivery of high-quality solutions.

Greater New York City Area

• Partnered with faculty to refine curriculum, integrating industry trends and enhancing the practical relevance of networking courses.• Assisted in material generation and exam grading for graduate and undergraduate courses, ensuring high-quality educational content.• Guided students through complex networking concepts via hands-on lab assignments and mentoring sessions, fostering skill development.

Newark

• Assisted in material generation and exam grading for graduate and undergraduate courses, ensuring high-quality educational content.• Guided students through complex networking concepts mentoring sessions, fostering skill development.

Master Of Science - Ms, Computer And Information Systems Security/Information Assurance, 3.95 Gpa

Bachelor’S Degree, Computer Engineering

Activities and Societies: Association of Computer Engineers, Roboclub