Evident as a Product Quality Manager – Customer Satisfaction, I have broad expertise in providing techno-business advisory on Technology / Engineering Strategy, Process Digitization, Cost Control, Operational Efficiency, and Product Enhancement with a strong understanding of the hardware & product testing & quality assurance space. Major chunk of my career revolved around Customer Experience Improvement, Reliability Testing & Failure Analysis, People Management, Product Owner, Testing & Quality Assurance, New Product Introduction, Data Science, ML, and Data Visualization.I have completed my Post Graduate Program in Data Science and Business Analytics from Great Learning, Gurgaon. Undertook Machine Learning projects involving Marketing Retail Analysis on a Restaurant Point of Sales Dataset, Regression Analysis and ML model building on Net Promoter Score, Time Series Analysis and forecasting on one of the major KPI and Storytelling & Dashboard Preparation for Car Insurance Claim and successfully built 6 dashboards for management to review and monitor the major KPIs in Tableau and Successfully completion of Capstone Project with exceptional remark on Customer Churn Prediction for DTH companyand recommended the lucrative offers and suggestions to retain the customer.In year 2022, awarded with Samsung Great Challenger Award for developing the low cost solution.I gained cross-geographical exposure by visiting Komarom, South Korea, and Vietnam. My major career highlights have included achieving reflow process optimization by modifying conveyor speed; working on a Six Sigma Project to reduce the child part scrap cost in Touch-type models & Value Stream mapping project for Reliability Lab & OQC process to improve value added ratio; Performing Competitor Benchmarking study & RoHS compliance testing on mobile phones to save market share; conducting >25 pFMEA during New Product Introduction to improve OQC & Manufacturing Failure Rate; setting up mobile phone testing and analysis lab in Samsung Head Office; implementing mandatory SW upgrade Tool at Service Centres Pan India; driving product quality improvement, EDA on warranty claim data and extract business insights and suggested further study to improve service operation and improving high value part consumption, Customer Repeat Repair Ratio improvement and so on.Please feel free to drop me a line at hiraj801@gmail.com