Senior Manager, Product Quality - Customer Satisfaction
Current
Samsung Electronics India Pvt. Ltd.
Jul 2014 - Present
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Hirdesh Kumar Email & Phone Number
Customer Experience Improvement |New Product Introduction | Data Science | Machine Learning | Data Visualization | Business Analytics | SQLite | Reliability Testing & Failure Analysis | Testing & Quality Assurance |
at
Samsung Electronics India Pvt. Ltd.
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✓ Verified Jul 2026
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Current company
Samsung Electronics India Pvt. Ltd.
Role
Customer Experience Improvement |New Product Introduction | Data Science | Machine Learning | Data Visualization | Business Analytics | SQLite | Reliability Testing & Failure Analysis | Testing & Quality Assurance |
Location
Gurgaon, Haryana, India
Who is Hirdesh Kumar? Overview
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Hirdesh Kumar is listed as Customer Experience Improvement |New Product Introduction | Data Science | Machine Learning | Data Visualization | Business Analytics | SQLite | Reliability Testing & Failure Analysis | Testing & Quality Assurance | at Samsung Electronics India Pvt. Ltd., based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Hirdesh Kumar.
Hirdesh Kumar previously worked as Senior Manager, Product Quality - Customer Satisfaction at Samsung Electronics India Pvt. Ltd. and Manager, Product Quality - Customer Satisfaction at Samsung Electronics India Pvt. Ltd.. Hirdesh Kumar holds Post Graduate Program, Data Science And Business Analytics from Great Learning.
Profile bio
About Hirdesh Kumar
Evident as a Product Quality Manager – Customer Satisfaction, I have broad expertise in providing techno-business advisory on Technology / Engineering Strategy, Process Digitization, Cost Control, Operational Efficiency, and Product Enhancement with a strong understanding of the hardware & product testing & quality assurance space. Major chunk of my career revolved around Customer Experience Improvement, Reliability Testing & Failure Analysis, People Management, Product Owner, Testing & Quality Assurance, New Product Introduction, Data Science, ML, and Data Visualization.I have completed my Post Graduate Program in Data Science and Business Analytics from Great Learning, Gurgaon. Undertook Machine Learning projects involving Marketing Retail Analysis on a Restaurant Point of Sales Dataset, Regression Analysis and ML model building on Net Promoter Score, Time Series Analysis and forecasting on one of the major KPI and Storytelling & Dashboard Preparation for Car Insurance Claim and successfully built 6 dashboards for management to review and monitor the major KPIs in Tableau and Successfully completion of Capstone Project with exceptional remark on Customer Churn Prediction for DTH companyand recommended the lucrative offers and suggestions to retain the customer.In year 2022, awarded with Samsung Great Challenger Award for developing the low cost solution.I gained cross-geographical exposure by visiting Komarom, South Korea, and Vietnam. My major career highlights have included achieving reflow process optimization by modifying conveyor speed; working on a Six Sigma Project to reduce the child part scrap cost in Touch-type models & Value Stream mapping project for Reliability Lab & OQC process to improve value added ratio; Performing Competitor Benchmarking study & RoHS compliance testing on mobile phones to save market share; conducting >25 pFMEA during New Product Introduction to improve OQC & Manufacturing Failure Rate; setting up mobile phone testing and analysis lab in Samsung Head Office; implementing mandatory SW upgrade Tool at Service Centres Pan India; driving product quality improvement, EDA on warranty claim data and extract business insights and suggested further study to improve service operation and improving high value part consumption, Customer Repeat Repair Ratio improvement and so on.Please feel free to drop me a line at hiraj801@gmail.com
Current workplace
Hirdesh Kumar's current company
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Samsung Electronics India Pvt. Ltd.
4 roles
Hirdesh Kumar work experience
A career timeline built from the work history available for this profile.
Manager, Product Quality - Customer Satisfaction
Samsung Electronics India Pvt. Ltd.
Throughout my tenure, my responsibility has been to manage KPI-driven Customer Satisfaction – Quality Support, Mobile Phone Test Lab, Planning and execution of new model evaluation with product specific checkpoints and follow-up with HW/SW R&D, Factory and GBM team for closure of all issues. Meanwhile, I provide consultancy to the Business Partners, generate in-depth insights regarding product functionalities, and create advanced solutions as per product requirements; boost customer… Show more Throughout my tenure, my responsibility has been to manage KPI-driven Customer Satisfaction – Quality Support, Mobile Phone Test Lab, Planning and execution of new model evaluation with product specific checkpoints and follow-up with HW/SW R&D, Factory and GBM team for closure of all issues. Meanwhile, I provide consultancy to the Business Partners, generate in-depth insights regarding product functionalities, and create advanced solutions as per product requirements; boost customer satisfaction by effective partner relationships.Further, my emphasis has always been on representing the user's perspective throughout the product lifecycle - from problem discovery, solution ideation, iterative development and delivery, without compromising quality. Drive for New Product Service Readiness with cross-functional team and monitoring until EOL of the product of every month with CS Parts Team, Network Planning team while handling new model Technical Service guide preparation for Service Partners, Field Engineers, VOC Team, Call Center Agent and RMA Team to support mobile device repair and supporting them for their technical issues. Besides, I perform Service Data Analysis including repeat repair, high value part consumption using Data Visualization Tool, preparing reports for management review.Moreover, I drive for early warning process with planning and coordination to support customer under EWP activity. So, overall, I create delivery platforms and product roadmaps; promote technology development across high-impact products and platforms; design and develop efficient Engineering Services Delivery within intertwined business and technology spaces. Show less
Jul 2014 - Feb 2022
Product Quality & Reliability Testing And Failure Analysis Engineer
Over the tenure, I demonstrated expertise in Reliability Testing and Failure Analysis, New Product Introduction (NPI), Risk Assessment and Product Quality | Fundamentals of Manufacturing process | HW/SW Test Case development | Product and Process FMEA/FMECA | Internal Quality Audits like – QMS | People Management.
Apr 2007 - Jul 2014
Relibility Supervisor
Commenced my career with LG Electronics India accountable for Reliability Testing of the DVD player and Audio Systems | New Product Introduction for Entertainment Electronics Products.
Apr 2004 - Mar 2007
3 education records
Hirdesh Kumar education
Post Graduate Program, Data Science And Business Analytics
Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering
Three Years Diploma In Electronics Engineering, Electronics And Communication
M.G Polytechnic Hathras (Uttar Pradesh)
FAQ
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What company does Hirdesh Kumar work for?
Hirdesh Kumar works for Samsung Electronics India Pvt. Ltd..
What is Hirdesh Kumar's role at Samsung Electronics India Pvt. Ltd.?
Hirdesh Kumar is listed as Customer Experience Improvement |New Product Introduction | Data Science | Machine Learning | Data Visualization | Business Analytics | SQLite | Reliability Testing & Failure Analysis | Testing & Quality Assurance | at Samsung Electronics India Pvt. Ltd..
Where is Hirdesh Kumar based?
Hirdesh Kumar is based in Gurgaon, Haryana, India while working with Samsung Electronics India Pvt. Ltd..
What companies has Hirdesh Kumar worked for?
Hirdesh Kumar has worked for Samsung Electronics India Pvt. Ltd., Nokia India Pvt Ltd, and Lg Electronics.
How can I contact Hirdesh Kumar?
You can use AeroLeads to view verified contact signals for Hirdesh Kumar at Samsung Electronics India Pvt. Ltd., including work email, phone, and LinkedIn data when available.
What schools did Hirdesh Kumar attend?
Hirdesh Kumar holds Post Graduate Program, Data Science And Business Analytics from Great Learning.
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