Hirdesh Gupta Email & Phone Number

Bengaluru, Karnataka, India

I am in the role of Product Value Engineer (aka Customer Success). I listen to customers of VMware Cloud Foundation (VCF) helping them maximize their investments on VMware VCF Products. My focus is VMware Cloud Operations for Network (Previously called Network Insight (vRNI)).I work through various cross functional teams for customer success analytics, global support, product management, engineering services and documentation.

India

I listen to customers and make way for that voice to be heard in discussions of design or whenever Product Management or Engineering sign-off. My Charter is Customer Success and Support in VUCA World for 'vRealize Network Insight' - product that delivers intelligent operations for software defined networking and security in data center.I work through various cross functional teams for customer success analytics, global support, product management, engineering services and documentation.

Pune Area, India

Add magical bits in Software Defined Data Center (SDDC) to simplify visibility. Arkin provides Converged visibility across virtual and physical. Enhances Micro-Segmentation On-Ramp and SecOps, Google Search-like interface for everyone for Cross Silo Collaboration.Head Operations and Customer Support, Real time Monitoring and Manage Customer deployments. Effective devops automation for faster and seamless daily operations, timely product upgrades, POC evaluations and mature deployments. Security Audits and Compliance to industry standards.

Noida Area, India

Consultant Program Manager (Cloud Security) - Reliance JIO, Mumbai: Program Manage the milestone leading to launch of Public Cloud by Reliance JIO.Program Manager - Offshore Delivery Center @ Globallogic for S3BU, Juniper Networks, USA.Success: Seeded to grow the 1st 'Network Security' Offshore Delivery Center (ODC) at Globallogic for Security, Switching, & Solutions Business Unit (S3BU), Juniper Networks.Consistent Star Performer, energizing Test Engineering workforce. Spin through seamless support from functions viz HR, IT, Procurement, Finance, Infrastructure to grow ODC multifold. Enhance & expand existing relationships through effective strategic management; Bring 'Wow' CSAT ratings.Coach Test Managers, Technical Leads to build, install and implement QA Process Tools. Drive improvements & encourage cross team collaboration. Improve Quality, Productivity and Confidence with each test cycle.Guide Sales & Business Development Teams (US, India) to prepare responses & WIN new accounts. Coach Sr. Management Staff to align with Customer and achieve mutual success.Management: QA, Test, Client, Project, People (Attraction, Retention, Attrition), Profit & Loss, Lateral & Senior Leadership.Customer Satisfaction, Escalations & Business Forecast.Technologies: Cloud Security, Openstack, Network Security, Intrusion Detection & Prevention, Data Center Routing & Switching, Engineering Management (Test, Validation, Verification, QA), Linux, Automation Framework. Regression.Product: Openstack Cloud, Devstack, SRX Platforms - SRX5800, SRX5600, SRX3600, SRX3400, SRX1400.

Gurgaon, India

Delivery Manager & Customer Connect for many 3G Smallcell QA Projects in CSS BU.Work with Pre Sales aggressively for response on RFPs, prepare 'Play to Win' battle-cards, engage in BD & Engineering discussions for New Program Initiatives in Femto Practice.Built High Performance Test Team following Anthem 'Raise the Bar'. Introduced Productivity & Effectiveness enhancers by building culture of Knowledge Management for NEC Europe Femtocell Test & Integration Team @ Aricent. Passionately implemented innovative processes with various Client and Client Partner Program Managers & track to deliver high touch technology projects on-time and with-in budget.Manage Multi-Site Staff Augmentation Projects for Smallcell Clients viz NEC (Europe), Ubiquisys (UK), Argela (US, Turkey)Remotely Manage Integration Test Assignments at Telecom Service Provider Site (viz France (FT, SFR), Japan (Softbank)) and Strategic OEM Partners viz Nokia Siemens Network (Bangalore - IN, Helsinki - Finland).Manage Cross-site Test Team stationed at Softbank (Tokyo-JP), Ubiquisys (UK), Aricent Gurgaon-IN & Nokia Siemens Networks (Bangalore-IN) for 3G Smallcell in all 3 Interfaces viz GAN, IuH & IMS.Management: Client (Client Leadership) Project, People (Attraction, Growth, Attrition), Customer Satisfaction, Business, Telecom Network Integration & Implementation, NPI (New Program Initiatives), Customer Value Creation.Technologies: 3G, WCDMA, Smallcell (Femtocell), Linux, Security, Automation, Test Engineering

Pune Area, India

Manage QA Projects for multiple AGS Tools, Transition projects from Dev/QA teams at Australia & USA.Provide Technical guidance for test planning, Execution and automation. ensure Test Engineering compliance to enforce best QA Practices.Introduced Automation improving engineer effectiveness and reduce QA turnaround.Management: QA, AGILE Project, People (Attraction, Growth, Attrition), Transitions.Technologies: Oracle Weblogic, Linux, IPv6, Network Security, Selenium.

Bengaluru Area, India

Test Management for Multiple Products: Nortel Virtual Services Switch (NVSS 5000), WLAN 10.0, Nortel Switched Firewall (NSF), NSNA.Success: To consistently energize parallel engineering work-forces spread across globe, rally troops to excellence, driving SW/HW releases, shipping Ethernet Switches, Routers, Network Security Solutions & applications.Cohesively work with peer Test Managers, Dev Managers, Project Manager for various Products in Converged Data Network division of Nortel at Santa Clara, Ottawa & Bangalore.Manage diverse test engineering teams (employee & vendor/contractors) on various product lines, ensuring seamless working relationship with outsourced partners at multiple location across time-zones.Support lean Six Sigma teams with data & statistics to track productivity across the teams for multiple projects supporting test transformation.Technologies: Virtualization, Data Center Routing & Switching, Network Security, SSL Acceleration & Offloading, Server Load Balancing (SLB), Wifi, WLAN, VPN, FW

Bengaluru Area, India

Test Engineer for New Program Initiative at Juniper Bangalore in WAN Acceleration Domain.Worked within Development Organization for building White-Box Test Suite for Platform migration from Power PC Architecture to Intel Architecture using generic BSD Network Stack. Establish benchmarking statistics for new network stack.Technologies: C, Linux, Kernel, Perl, Benchmarking.

Santa Clara, California

Onsite Technical Consultant for Nortel Networks Santa Clara US.Verification Engineer for core Checkpoint FW features in Nortel Switched Firewall (NSF).QA engineer for Nortel Secure Network Access (NSNA).

Noida Area, India

QA Engineer @ Watchguard ODCOnsite at Watchguard Seattle US office for Project acquisition phase.Write & Execute Test Plan for VPN & Firewall feature on firebox series of FW products.Run automated test suite for build verification.

Noida Area, India

Test and Development Engineer for MACH7 STP & SCP. Worked on MTP3, ISUP SS7 Layers & SIGTRAN Protocols (M3UA). Compliance to ITU, ANSI, TTC & NTT Standards.

Executive Education, Innovation, Entrepreneurship, Leadership, Completed

1. Innovation and Corporate Entrepreneurship Program : July 30, 2022 - Aug 01, 2022 - Prof. Anand Nandkumar, Prof. Prakash Bagri, Prof..

Leadership And Management Certificate Program, Leadership, Strategic Management, Talent Management, Complete

The Leadership and Management Certificate online program offers leadership courses designed to help executives across the organization.

Customer Loyalty: A Strategic Approach, Customer Loyalty Management, Complete

Thomas O'Toole - Academic Director; Clinical Professor of Marketing; Executive Director, Program for Data Analytics at Kellogg. This.

Other; Certificate In Entrepreneurship Essentials, Entrepreneurship/Entrepreneurial Studies, Complete

Entrepreneurship Essentials is a 4-week, 30-hour online certificate program from Harvard Business School. Entrepreneurship Essentials.

Executive Education, Leadership, Innovation, Design, Entrepreneurship, Completed

1. Leadership in Era of Crisis - Aug 07 - Sept 11, 2020 - Prof. Ram Nidumolu, Prof. Chandrasekhar S, Prof. Edward Rogers, Prof. Nandu.

Other/Certificate In Negotiation Mastery, Complete

Negotiation Mastery is an 8-week, 40-hour online certificate program from Harvard Business School. Negotiation Mastery prepares students.

Bachelor Of Technology, Electronics And Communication

Bachelor of Technology (Electronics & Communication)