Owner and operator of Roll Cloud IT Solutions, LLC. As an IT consultant, I’ve provided more than two decades of technology services to small, medium, and large businesses performing: ● Cloud Engineering● Solutions Architecture● Systems Administration● Deployment Operations● Network Administration● IT Support● Data Center Operations Support● IT Project Management● Virtualization Technology Support● IT Security Operations

Supported VC5 Partners as an IT contractor:● Led Azure cost optimization project, achieving over 40% reduction in six-figure monthly spend within three months.● Conducted comprehensive IT infrastructure and process assessments to identify cost-saving opportunities.● Implemented performance, reliability, security, and operational excellence improvements. ● Collaborated with cross-functional teams to execute solutions. ● Leveraged a broad skill set encompassing cloud engineering, systems administration, network administration, security, database management, and DevOps.Key

Supported Robert Half Management Consulting as an IT contractor:● Led independent Azure migration project for client's accounting information systems. ● Successfully migrated servers, databases, and applications, ensuring seamless transition and no downtime.● Demonstrated expertise in cloud migration planning, execution, and configuration.● Supported the client across a broad range of technical domains including cloud engineering, systems administration, network administration, database management, and security.

Supported Utility Company as IT Contractor:● Application Management of Schneider Electric Advanced Distribution Management System (ADMS) supporting a multibillion-dollar utility company.● Provided operational support, problem management, testing, Disaster recovery, performance monitoring, access control, high availability, networking, and user support.● Managed system architecture and ensured optimal performance.● Demonstrated expertise in system administration, problem-solving, and IT communications.

● Led IT infrastructure optimization initiatives, including system evaluation, consolidation, and migration to cloud-based solutions.● Implemented robust backup and recovery strategies.● Enabled data center relocation and modernization, enhancing efficiency and security. ● Spearheaded Office 365 migration and technical support for adoption.● Established and managed system management processes, including patch management and software distribution.● Implemented enhanced security measures through conditional access and multi-factor authentication.

Supported American Insurance Group (AIG) as an IT Contractor:● Led Windows 10 and Office 365 deployments, including image creation, application compatibility testing, and user migration.● Implemented Group Policy and AppSense for standardized user experience across environments.● Collaborated with IT teams on infrastructure planning and cloud strategy.● Developed automation scripts for efficient task execution.● Provided advanced technical support for OS, applications, and user issues.

Supported Frank’s International, Expro as an IT Contractor:● Led financial systems and human resource (HR) systems integration with Active Directory, including OU redesign, user migration, and automation.● Developed custom software for automated user provisioning and attribute updates. ● Established process for bi-directional data synchronization between HR and IT systems. ● Implemented automated ticketing for issue tracking and resolution.

Supported HP Enterprise as an IT Contractor:● Managed and maintained VMware environments, including host provisioning, clustering, storage configuration, testing, and supporting automatic provisioning of VMs.● Implemented and managed next-generation data center servers, including hardware provisioning, cabling, and firmware updates.● Executed patch management processes and troubleshooting.● Administered orchestration software (OneView & Virtual Connect Enterprise Manager).● Oversaw large-scale equipment decommissioning and hardware reclamation.

Supported John Wood Group as an IT Contractor:● Led cross-functional team in migrating and hardening over 800 production servers to a new domain.● Implemented standardized patching processes and ensured data continuity through rigorous backup verification.● Demonstrated strong project management and technical skills in a complex, global environment.

HP Separation Project • Leader on a team responsible for building, configuring, testing, quality assurance and warranty support for over 50,000 physical stand-alone, blade, and virtual servers for production, test, and integration environments of 2 new HP domains in several datacenters around the world • Reduced errors by developing and implementing scripts and procedures to verify that servers are properly built, patched, and remediatedRoles: Solutions Architect, Systems Administrator, DevOps Engineer, Network Administrator, IT Security, Database Administrator, Virtualization Engineer, IT Support Specialist, IT & Data Center Operations, IT Project Management, IT Compliance Officer

Multiple projects• Domain administrator and client support in a project to create and migrate to a new domain• Plan, implement, and maintain AppSense application; including initial rollout and testing, administrating user profiles, application access controls, and user profiles, and supporting file sync and migration• Resolved group policy, permission, and access issues related to Appsense and changes to domain and infrastructure, including accessing workstations, applications, VPN, home drives, file shares, roaming Windows profiles, Citrix profiles, webmail, and virtual machines • Built VMware ESXI host sandbox environment for researching and mitigating virus outbreaks and testing of new software, patches and updates. • Create accounts and configure access on multiple domains for 12 newly acquired plants and over 300 affiliated users• Provide training and support to existing and newly acquired plant users in project to upgrade and standardize equipment, OS, remote access, Citrix VDI and application access, and storage• Create and distribute new corporate image for plant users and users on newly created domain.Roles: Solutions Architect, Systems Administrator, DevOps Engineer, Network Administrator, IT Security, Database Administrator, Virtualization Engineer, IT Support Specialist, IT & Data Center Operations, IT Project Management, IT Compliance Officer

Multiple Projects• Planned and executed mission critical tasks in the completion of the following projects: Service Now Service Management Software Rollout, Windows Server OS upgrade, Datacenter Move, Enterprise Vault rollout, and Administrative Office move• Perform audits of Microsoft Active Directory, Exchange, disaster recovery, and Lync systems, policies, accounts, and log files on multiple domains; reporting and correcting issues that delay project completion. • Participate with end-users, project managers, and department managers in capacity planning and the development of long-term strategic goals for Exchange-based messaging and collaboration solutions • Complete security and compliance audits of Active Directory and Group Policy to support maintaining and improving the Active Directory structure and Group Policies in accordance to departmental policies and procedures• Create local shares and DFS roots, verify proper permissions and access, and troubleshoot file replication and security related issues• Monitor, test, and analyze Microsoft software activities to ensure maximum performance, efficiency, and availability during and following project completion• Evaluate and upgrade end of life server operating systems and software • Configure, deploy and administer Microsoft servers, workstations, and software • Administrate, create, verify, and modify new and existing user accounts, service accounts, and groups for Windows, Citrix, and Sharepoint access• Staff augmentation providing assistance with Network infrastructure, Systems Engineering, Enterprise Architects, and Desktop Support when short-staffedRoles: Solutions Architect, Systems Administrator, DevOps Engineer, Network Administrator, IT Security, Database Administrator, Virtualization Engineer, IT Support Specialist, IT & Data Center Operations, IT Project Management, IT Compliance Officer

⦁ Audit and manage permissions and access for all directories and resources ⦁ Perform security and compliance reviews, reporting findings as required⦁ Participate in the planning, development, testing, training, and implementation of Service-Now software⦁ Administrate Exchange accounts, new mailboxes, Office Communicator/Lync accounts, distribution lists, and contacts making account changes as needed⦁ Administrate, create, verify, and modify new and existing user accounts and groups for Windows AD, Unix/Linux, Sharepoint intranet, & Checkpoint VPN ⦁ Assign users rights, NTFS permissions, account privileges, and resource access⦁ Create, review and update Knowledge Base entries and Information Security Procedures documentation⦁ Provide second level support for user access to file shares, directory mappings, user profiles, Checkpoint VPN, and Mailbox/Exchange troubleshooting⦁ Script writing for Active Directory, Office Communicator/Lync, and Exchange PowerShell

⦁ Domain administrator and client support in a project to create and migrate to a new domain⦁ Resolved group policy, permission, and access issues related to changes to domain and infrastructure changes, including accessing workstations, applications, VPN, home drives, file shares, roaming Windows profiles, Citrix profiles, webmail, and virtual machines ⦁ Create accounts and configure access on multiple domains for 12 newly acquired plants and over 300 affiliated users⦁ Provide training and support to existing and newly acquired plant users in project to upgrade and standardize equipment, OS, remote access, Citrix VDI and application access, and storage⦁ Create and distribute new corporate image for plant users and users on newly created domain⦁ Testing and administration in rollout of AppSense application

⦁ Server administrator - Monitor and perform some application maintenance on Invesco production servers⦁ Administrate workstations, local area network (LAN), Citrix, VMware, voicemail, RSA tokens, Sharepoint intranet site, and client software⦁ Support, administer, and maintain AutoSys distributed scheduling infrastructure, and assist operations and application owners with job troubleshooting and remediation⦁ Initiate proper troubleshooting, documentation, escalation, coordination, and resolution of all incidents impacting the Invesco clients and production IT environment⦁ Escalate and consult with Crisis Management and other IT teams to ensure major incidents are identified and escalated appropriately⦁ During major Incidents and Business Recovery situations, assist Crisis Management team by notifying and updating the appropriate departments and IT teams⦁ Monitor the physical Invesco Datacenter Environment for any issues that could negatively affect any servers, stored data, or other equipment such as: improper temperature, Generator/UPS/ power issues, leaks, smoke/fire, etc⦁ Provide after hours service desk support⦁ Assist clients with securely accessing corporate resources through VPN on corporate and personal computers, laptops, Ipads, and Android devices

⦁ Provide helpdesk, desktop support, systems administration, and field support for multiple clients⦁ Travel to client offices and plants across the United States providing new equipment, software, training, and support for thousands of users; responsible for the upgrade and replacement of all workstation hardware and corporate image ⦁ Provide troubleshooting, issue resolution, and systems administration as part of client Help Desk team⦁ System administration and support for client on projects to migrate from Novell Directory Services to Active Directory and from Lotus Notes to Microsoft Exchange

⦁ Support users affected by the Chase bank’s mergers with Bank One, Bank of New York, and Bear Stearns users, troubleshooting issues due to changes to usernames, accounts, systems, policies, and procedures⦁ Support clients and customers in the rollout of multifactor authentication and other security updates for Chase.com and other bank websites; providing training and escalated support for access issues⦁ Research escalated issues of suspected and reported fraud and unauthorized transactions on Chase websites and accounts, including review of and account history and transaction logs, authentication attempts, phishing attempts, and compromised account information⦁ Troubleshoot and resolve user problems by phone, e-mail, in person, or remotely including account creation, password resets, correcting browser and system configurations, software delivery and installation, and adding system access

⦁ Walk customers through the set up and configuration of mobile devices for wireless data connections, application downloads, email, SMS text messaging, data transfer, and web access⦁ Use trouble ticketing system for tracking customer interactions and problem resolution⦁ Performe troubleshooting for hardware/software issues with mobile devices and identified network/application issues⦁ Use various administrative tools and online resources for troubleshooting and answered customer questions

⦁ Help Desk – Technical Support Rep ⦁ Performed troubleshooting for computer hardware, software, internet connections issues and identified network/application issues⦁ Used various trouble ticketing systems for documenting and tracking customer interactions and problem resolution⦁ Created dispatches, onsite repair orders, or escalation of issues when necessary⦁ Aided in correct setup, installation, and configuration of computer hardware, software, and peripheral devices⦁ Assisted customers with internet connection issues by helping to reestablish lost connections and correct low connections speeds, correcting browser issues, and verifying proper physical connections⦁ Assisted customers with application and driver installation and removal along with system imaging and restoration⦁ Resolved issues with original and third party software and hardware