Mark Hart Email & Phone Number

Freelance work aimed at assisting small business owners with their web presence.https://www.h3webelements.com

Oklahoma City, Oklahoma Area

Maintaining and developing web applications that drive company sales.Skills used include time and project management, cold fusion web development, sql development, and other duties

• Miss Butterfly’s Math – Pending Release Dynamic application written on mit’s scratch platform to assist school age children with basic addition and subtraction.
• Easy Signature – Released December 2012 C# windows application developed create custom html signatures for email clients Average of 40 downloads per week on downloads.com
• Tally Count – Released – November 2012 C# windows application designed to track types of calls presented to call center technicians.
• CSV Reader – Released June 2011 C# windows application developed to read CSV comma delimited files. Average of 140 downloads per week on downloads.com
• CSV Tool – Released Jan 2012 CSV Reader packaged with additional capabilities of creating and saving CSV files. Average of 20 downloads per week on downloads.com.
• Virtual Assistant – Beta 1.0 – Released March 2012 Call Center / Help Desk utility application Address Book, Notepad, Task List Tested on Oracle VM Virtual Box with Guest OS: Windows XP Home Edition and 1024MB

Provide remote desktop support and excellent customer service to federal and contract employees Create and update knowledge base articles.Diagnose, troubleshoot and resolve client hardware and software issues as quickly and efficiently as possible.Worked with Tier III to provide troubleshooting and process for resolving ATO Remedy survey issues.Developed a.

Provides addition support to the Level 1 HelpdeskAssist in the training of new employeesCoordinate support with third party vendorsInteract with other departments to help enhance the customer experienceServed a 3 month internship with Desktop SupportDeveloped an online request system

Provides addition support to the Level 1 Support Desk Assist in the training of new employees Coordinate support with third party vendors to resolve issues in a timely manner. Interact with other internal departments to help enhance the customer experience Served a 3 month internship with Desktop Support where I assisted in everyday tasks. Developed an.

Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application supportInitiates, escalates or resolves problem tickets and/ or service requests. Troubleshoots and resolves technical problems, escalates to support resources. Facilitates closure to problem ticket/ service.

Provides first contact help desk support for problems and service requests related to internal employees Troubleshoots and resolves technical problems, escalates to support resources. Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations Conducts timely 1st level problem determination for.

Contract employee for Farmers Insurance

Providing first level technical support on Farmers Insurance in-house tech support.

Provide superior customer service to a client base of +100Assisted in the installation of new POS system and served as contact point for various storesAssisted in the implementation and upkeep of database system

I managed a staff of over 80 at a small amusement park.

I assisted in various outdoor activities including ropes course facilitator, life guard, sports official, supervisor and anything else that was needed.