Manage all aspects of training for the Properties and Facilities division of FedEx Express including instructional design, training delivery and facilitation, learning technology, knowledge management, leadership development, coaching, and impact evaluation. * Expanded the team from 2 to 9 employees, including the addition of two remote team members, to support 850 technicians and 250 peer managers.* Designed and led a team to implement a comprehensive multi-million dollar cost-saving solution across various locations in North America* Saved the department over $500,000 by developing and delivering multiple OSHA-compliant safety programs in-house vs using vendors.* Facilitated monthly international meetings at the Managing Director level, ensuring synchronization of training, communication, safety initiatives, and best practices across regions.* Established and led the FedEx Training Advisory Committee (FTAC), fostering collaboration among over 120 training and development professionals from diverse departments and operating companies within FedEx.* Built and expanded the Sort Systems Trainee Program to create a technician pipeline, in conjunction with HR, for a three-year program.* Streamlined the Technician Certification Program, transitioning from paper-based assessments to an online platform with instant scoring, resulting in annual savings of $55K in material costs for the company.* Developed, organized, and staffed a monthly five-day instructor-led new-hire orientation training program.* Designed and delivered a comprehensive 10-week course on the "7 Habits of Highly Effective People; for salaried staff, leading independent contractors, and managers multiple times.* Handpicked by the executive team to lead a change management project for employee onboarding through a reorganization, impacting thousands of employees

Led significant growth within the Training department, expanding the team from 2 to 9 employees, including the addition of two remote team members. Established and led the FedEx Training Advisory Committee (FTAC), fostering collaboration among over 120 training and development professionals from diverse departments and operating companies within FedEx. Managed the administration of the Essilor Safety Glasses program, Grainger Shoe program, and allocation of burden carts at the Memphis hub. Developed multiple OSHA-compliant safety programs, including Arc Flash Training, Forklift Training, Ariel Lift Training, and Ladder.• Facilitated monthly international meetings at the Managing Director level, ensuring synchronization of training, communication, safety initiatives, and best practices across regions.• Received the 5-Star Award for implementing a comprehensive fever screening solution across various locations in the United States, effectively responding to the challenges posed by the COVID pandemic.• Expanded the Trainee Program, increasing the number of participants to 24 within the United States, while developing a comprehensive 50-page Manager’s Guide for the program.• Expanded departmental training efforts from solely Memphis (~400 techs) to encompass North America (~850 techs).o Streamlined the Technician Certification Program resulting in annual savings of $55K in material costs for the company.o Developed, organized, and staffed a monthly five-day new-hire orientation training program.• Designed and delivered a comprehensive 10-week course on the "7 Habits of Highly Effective People" for salaried staff, leading independent contractors, and managers.• Modernized the training specifications for the Properties project management team at FedEx, ensuring compliance and alignment with industry standards.• Produced a quarterly video communication show at the VP Level