Brad provided quality customer service, including answering questions about products and serving customers.He multi-tasked throughout the day, washing dishes, sweeping the floors, making pizzas, cooking food, and prepping food for the next day, all while serving customers.

Brad prepared the layout, design and typographic arrangement of printed and electronic graphic and textual products such as PowerPoint presentations and internal communication products. He used independent thinking and creativity to review and provide suggestions related to web content. He also used technical and communication skills to design web page mock-ups, provide suggestions, and interact effectively with clients.

As an account executive, Brad was both a consultant and coordinator — the direct link between the client and the rest of the agency team. He was actively involved in the planning process and in presenting agency work to the client. He was responsible for keeping jobs on track strategically, on budget and delivering them on time. He was also responsible for booking the agency for client meetings, taking the lead on new business and the creation of each client proposal, and sourcing outside costs, i.e. production and media, when required.