Clayton J. Email & Phone Number

Dallas, Texas, United States

Leader of key technology functions for At Home including IT systems engineering, network infrastructure, IT Service Desk, and enterprise collaboration. Manages infrastructure budget, purchasing and licensing activities. Sets direction for infrastructure projects and partners with other leaders in the organization to implement and execute company initiatives.Led Transformation and Modernization initiative expanding At Home's Service Desk from a small, peak-hours team to an integrated offshore & onshore combined operation delivering service 24x7x365. Installed At Home's first Network Operations Center. Served as Technical Leader for the construction of At Home's new headquarters facility that opened in March 2023.

Plano, Texas

Added responsibility for network infrastructure. Hired entire new network team, resulting in increased stability and availability. Managed lift-and-shift of mission-critical IBM iSeries AS/400 platform to new modern Power 9 system. Drove At Home's technology effort to quickly move to a remote-work infrastructure model during COVID-19 pandemic. Implemented Microsoft Teams unified communications througout the organization. Earned At Home's Core Value award for expense controls and outstanding fiscal management. Zero voluntary turnover within the I&O team post-pandemic.

Plano, Tx

Accountable for all At Home computing systems, IT end-user services, and IT Security. Managed a rapidly changing IT Infrastructure landscape as At Home became a publicly-traded company. Completed implementation of Information Security & Compliance team that delivered excellent SOX results on IT Controls. Greatly reduced risk by establishing At Home's second datacenter.

Plano, Tx

Added responsibility for all IT computing systems. Hired team of systems engineers to implement infrastructure to support At Home's growth. Established information security as At Home prepared for IPO. Successfully redesigned IT Service Desk operation. Removed dependence on single-vendor for IT procurement.

Plano, Tx

Implemented At Home's first co-located data center and migrated server environment to virtual platform with SAN storage.

Plano, Tx

Dallas/Fort Worth Area

Managed IT Infrastructure & Operations. Designed and implemented Flexi's first formal IT Service Desk resulting in an 80% reduction in ticket closure times. Reduced circuit expenses by over $100K/yr within first 6 mos. of managing network infrastructure.

Implemented and maintained IT systems, network, and voice infrastructure, including technology installation at new ground-up building.

Dallas/Fort Worth Area

Provided IT Infrastructure Services to business clients in Dallas / Ft. Worth.

Dallas/Fort Worth Area

Managed field locations and held corporate store operations roles, implementing best-practice operations procedures for large volume retail chain of over 200 stores. Represented business operations on IT development projects.

Dallas/Fort Worth Area

Technical outside sales position covering portions of Texas, Oklahoma, and the Pacific Northwest.

Master Of Science - Ms, Information Technology & Management

High Distinction - 3.97 GPA

Bachelor Of Science, Computer Science

Summa Cum Laude - 4.0 GPA

Bachelor Of Business Administration, Management Information Systems

Activities and Societies: Delta Sigma Phi