Christopher Cota Email & Phone Number

Burlington, Vt, Us

Burlington, Vermont, United States

Senior Lead Product ManagerSenior Operations Manager· Advise and strategize with business stakeholders on scalable implementation and support solutions· Plan and oversee strategic business initiatives· Collaborate with Products and Engineers on scalable software implementation strategiesImplementation Solutions Manager· Work with Products and Engineering to review new release readiness· Work with Business Readiness to make sure our operational strategy is complete· Develop and run new and ongoing product training for implementation and support· Create and maintain technical documentation for implementation and support· Lead and coordinate cross business conversations to explore and resolve operational impacts· Develop processes or partner with teams in software to increase implementation and support productivitySenior QA Analyst II· QA Cox Digital Retailing to insure quality by our implementation team members· Built out documentation and metrics for team, trained team members· Worked with Digital Retailing Support to develop a new Defect reporting process to Engineering· Helped develop tools to assist with Digital Retailing Implementation and QA to increase efficiencySenior Digital Retailing Support Analyst· Troubleshoot Dealer.com products and services with a focus on first call resolution· Tier II Digital Retailing Troubleshooting for across 4 versions of DR as well as Dealer.com Websites· Collaborate across multiple departments and fellow employees for issue resolution and escalation· Be a point of knowledge for across for colleagues across multiple teams and an escalation point for critical accounts

Essex Junction, Vermont, United States

· Manage product throughput to meet customer’s requested delivery date· Qualify toolsets to meet or exceed customer’s specification· Work with/for Maintenance and Engineering to resolve issues· Modify the current standards to improve quality, efficiency and throughput· TWI Training and training employees on new toolsets

Burlington, Vermont, United States

· Troubleshoot, correct and educate customers on video product issues· Investigate and rectify customer billing issues for customer retention and understanding· Apply knowledge of the product portfolio to engage customers with the products they have and those they don’t· Work with multiple support departments to amend escalated customer issues

Early Childhood Education And Teaching

A+ And Cisco It Essentials I & Ii Certification, Information Technology