As a Change Management Specialist, I have orchestrated strategic shifts within the various Rogers sales channels. Strategic Alignment: I’ve created change strategies and plans that seamlessly align with organizational goals, brand strategies and company objectives. These blueprints paved the way for successful transformations and sales and distribution strategies.Innovative Implementation: Created innovative business development initiatives to enhance channel execution and training operations.Stakeholder Engagement: My role involved engaging with various stakeholders (frontline Employees, Managers, and Executives). I shared the rationale behind changes, addressed concerns, and provided timely project updates. Effective communication is key.Accessible Learning: When new marketing programs or services were launched in the residential market, I developed AODA-compliant job aids and learning content. I ensured everyone was equipped with the necessary knowledge, to help drive growth.Empowering Adaptation: Coordinating training and development initiatives, I equipped employees with the skills needed to embrace new products, services, and systems. Adaptability drives success.

Working closely with senior leadership, I designed a dedicated onboarding program for internal and third-party (vendor) Field Sales reps. Innovative Training Delivery: Leveraging design principles, I created diverse training experiences—ranging from instructor-led sessions to self-directed e-learning, empowering channel sales teams to excel.Sales Enablement: To support product launches, I crafted job aids and learning materials. These resources equipped employees with the knowledge needed to confidently promote new offerings to customers.Empowering Trainers: My Train-The-Trainer (TTT) program, complete with leader guides and speaker notes, empowered third-party sales teams to efficiently onboard new hires and solidified partnerships. More reps in the field meant faster results.Salesforce Mastery: I developed tailored Salesforce training courses for each sales channel, ensuring optimal utilization of this powerful tool.Deadline Mastery: Demonstrated expertise in meeting tight deadlines and delivering high-quality execution and training programs, while often dealing with multiple projects on-the-go and staying highly organized.

As the Lead Field Sales Trainer for Bell’s Ontario region (excluding Ottawa), I helped to make a significant impact. New-Hire Success: Over 350 new Field Sales Representatives benefited from my training expertise, achieving an impressive class test score of 95%.Strategic Training: I developed and designed targeted training modules and workshops, elevating sales, and product knowledge across the Field Sales Channel.Personalized Coaching and Support: I provided one-on-one guidance to reps during door-to-door interactions. From overcoming objections to closing sales, I boosted their confidence and ensured ongoing success.Process Optimization: Applied strong analytical skills to assess and refine operational processes resulting in increased efficiency.

In my promoted role in overseeing multiple Bell dealer locations, I was able to demonstrate my ability to manage multiple reps and lead by example in every store visit and interactions I had with customers and sales reps. Seamless Onboarding: I assisted new representatives, ensuring their smooth transition onto the team.Sales Motivation: By actively incentivizing sales reps and keeping them highly motivated, I consistently drove them to surpass monthly store quotas.Sales Success: Whether consumer or corporate clients, I successfully promoted and sold Bell services and products, often exceeding both my personal and store sales goals, while working in a fast paced environment.Customer Satisfaction: Addressing complaints and resolving issues, I maintained positive customer relationships.