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Proven Information Technology professional with over 15 years of diverse industry experience including customer service, support, operations and leadership in high-pressure environments. Develop and deliver information technology and technology risk management strategies and firm policies by working closely with firm leadership. Demonstrated experience supporting clients of all sizes by coordinating projects and improving processes to reduce cost and increase efficiency. Select and manage a cohort of vendors to proactively design, fix and maintain client servers, workstations and network equipment. Superior project commitment and delivery, with strong communication, organization and relationship skills.
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Regional Information Technology ManagerBaker Botts Jan 2023 - PresentHouston, Texas, Us -
It ManagerKramer Levin Naftalis & Frankel Llp Apr 2022 - Jan 2023New York, Ny, Us -
It ManagerRobbins, Russell, Englert, Orseck & Untereiner Llp May 2021 - Jan 2023Direct and oversee the management, strategy and execution of all information technology infrastructure, projects and operations. Plan, direct and manage daily activities to ensure systems' stability and the highest level of end user support is delivered. Responsible for ensuring technology systems are reliable, up-to-date, and meet the needs of our growing firm. Select, manage and supervise a cohort of vendors that proactively design, fix and maintain our servers, workstations, network equipment, phone and backup systems. Work closely with firm leadership to develop technology policies and procedures to be administered throughout the company.
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It CoordinatorRobbins, Russell, Englert, Orseck & Untereiner Llp Aug 2018 - Jan 2023
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Regional Systems Support SpecialistNixon Peabody Llp Jun 2012 - Aug 2018Boston, Massachusetts, UsProvide senior level technical support to the Washington, D.C. and Chicago office of a top 100 international law firm. Employ a high degree of customer service while meeting PC support responsibilities including desktop and laptop configurations, HW/SW installations, troubleshooting, repairs of printers, laptops and personal devices. Responsible for establishing conference room build-out specs and testing, room setups including video conference calls, audio bridges, and AV for internal and external clients. Lead PC and mobile refresh projects. Manage external vendor relationships. -
Technical AssociateBridgewater Associates Nov 2010 - May 2012Westport, Connecticut, UsDelivered phone and on-site desktop support in a fast-paced, high-pressure environment for 2000+ employees, including hardware, software, telephony, virtual desktop, and mobile devices. Created, documented, and modified processes within an in-house database. Achieved quality responsiveness, quick resolution times, and high customer satisfaction results on a continued basis. Identified, recorded, and escalated issues and trends associated with faulty workflow, communications, processes, and hardware. Delivered feedback and recommendations to improve and standardize business processes while anticipating customer needs. -
Technical Support AnalystMoody'S Investors Service Jan 2009 - Nov 2010New York, Ny, UsProvide senior business support and technical assistance to Moody’s associates, both local and remote in the use of Microsoft Office and Outlook, hardware, VPN software and all in-house applications. Project management, implementation, migration, and preliminary testing and troubleshooting of firm-wide PC upgrades. -
Technical AnalystTishman Speyer Jan 2008 - Jul 2009New York, Ny, UsProvide enterprise desktop and software support to 500+ employees, including senior, executive leadership, using hardware and software in Windows/Mac OS environments. Determine root cause in implementing corrective action in resolving all issues. Responsible for the cost-analysis, budgeting, purchasing, and deploying of company workstations, printers, peripherals and Blackberries on a project basis. Manage hardware inventory and liquidation schedule for all company salvage workstations, printers, and mobile devices.
Eric Davila Skills
Eric Davila Education Details
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The Johns Hopkins University - Carey Business SchoolFinance -
Georgia Institute Of TechnologyElectrical And Computer Engineering
Frequently Asked Questions about Eric Davila
What company does Eric Davila work for?
Eric Davila works for Baker Botts
What is Eric Davila's role at the current company?
Eric Davila's current role is Regional I.T. Manager at Baker Botts.
What is Eric Davila's email address?
Eric Davila's email address is ed****@****vin.com
What is Eric Davila's direct phone number?
Eric Davila's direct phone number is +120228*****
What schools did Eric Davila attend?
Eric Davila attended The Johns Hopkins University - Carey Business School, Georgia Institute Of Technology.
What are some of Eric Davila's interests?
Eric Davila has interest in Running, Cycling, Investing.
What skills is Eric Davila known for?
Eric Davila has skills like Microsoft Office, Project Management, Active Directory, Business Analysis, Technical Support, Program Management, Disaster Recovery, Vendor Management, Microsoft Excel, Customer Service, Teamwork, Windows 7.
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