Manage various infrastructures such as print servers, time clocks, and security cameras. Repair and swap hardware on laptops, desktops, phones, and zero clients, such as RAM, hard drives, fans, and graphics cards. Patching and software installs. Mac specific repairs and hardware swaps. Casper JSS management and upkeep.

Answer phone calls and emails made to the IT department. Troubleshoot problems and assist customers, create tickets larger issues. Monitor email reports, including virus reports. Reset passwords and unlock accounts. First responder for website outages and tech emergencies.

Assist customers over phone, live chat, and email with questions, returns, and exchanges. Expected to manage own time, but also create a personal connection with customers by creating and sending letters and postcards.