Kay Ramirez Email & Phone Number

Campbell, CA, US

• Conduct thorough testing of software applications
• Develop test plans, test cases, and test scripts
• Execute tests, identify defects, and track issues
• Document test plans, cases, and results
• Collaborate with developers and stakeholders
• Perform regression testing and test environment setup

• Managed employee records and HR documentation
• Coordinated training and development programs
• Assisted with employee relations initiatives and events
• Maintained HR data, generated reports, and ensured compliance
• Provided general administrative support to the HR department

Sacramento, California, United States

• Ensured customer inquiries were addressed promptly and effectively, coordinated with team members, or took ownership of complex issues to ensure customer resolution.
• Collaborated with other departments, such as engineering or product development, to share customer feedback, identify product issues, and work toward solutions.
• Adhered to company policies, procedures, and data security protocols, ensuring the privacy and confidentiality of customer information.
• Acted as a customer advocate, ensuring that customer needs were understood and addressed, and working towards improving the overall customer experience.
• Installed and performed moderate repairs to Apple-designed hardware, software, and peripheral equipment, following design or installation specifications.
• Submitted tickets to the helpdesk to monitor and track resolution times.

Austin, Texas, United States

• Managed invoice processing, purchase order matching, and payment processing
• Communicated with vendors to resolve billing discrepancies and payment issues
• Reconciled expenses and vendor accounts
• Organized and maintained accounts payable records
• Collaborate with internal teams and ensure compliance with regulations.

Rancho Cordova, California, United States

• Handled incoming calls and addressed customer inquiries, concerns, and complaints
• Identified and solved customer issues, providing accurate information, and troubleshooting as needed
• Provided product or service information, including details and availability
• Assisted with order processing and provide status updates
• Documented customer interactions, inquiries, complaints, and resolutions