Manage the allocation and distribution of Microsoft 365 licenses to users within the organization. This involves assigning licenses to new employees, removing licenses from terminated employees, and ensuring the appropriate number of licenses are available for use.Set up and configure groups and user accounts within the Microsoft 365 environment based on the regulatory requirements and purpose defined by the organization.Adding or removing members from the group, granting or revoking permissions, and ensuring the appropriate access levels are maintained.Monitor license usage, track license expirations, and renew or purchased additional licenses as needed.Resolve license activation problems, troubleshoot license conflicts and provide guidance on license features and capabilities.

Responded to user inquiries, troubleshoot and escalated as needed issues related to 365 applications such as Outlook, Word, Excel, PowerPoint, SharePoint, Teams, and other collaboration tools. This included resolving login problems, email issues, and software functionality problems.Logged and tracked user-reported issues, prioritizing them based on severity, and working towards timely resolution. This involved following established IT service management processes, documenting incidents, and maintaining accurate records of user requests and resolutions.