Matthew Frederick Email & Phone Number

Milwaukee, Wisconsin, United States

Manage and support all aspects of the technology infrastructure, focusing on new opportunities for efficiencies, process improvement, communications, and virtualization, while providing support to multi-site user base.

Manage and support all aspects of the technology infrastructure, focusing on new opportunities for efficiencies, process improvement, communications, and virtualization, while providing support to multi-site user base.

Manage all aspects of system support for local campuses and remote sites. This includes Help Desk, Desktop, Network, Windows/Linux server, Server Hardware, VMware, etc.

• Primary systems design for applications
• Responsible for System security, including perimeter, remote access, internal application segregation.
• Focus on colleague development.
• Previous duties

• Manage and support all server hardware resources
• Manage and support all server operating systems
• Manage and support all corporate backup and DR functions
• Manage and support current and future e-mail environments
• Manage and support VMware implementation
• Act as a liaison to various development and application support groups, working to coordinate, consolidate, and secure efforts within the company, and uncover pitfalls in projects before they arrive on the critical path.

• Designed and implemented McAfee VirusScan and associated ePolicy Orchestrator system to manage antivirus on all client PCs and Windows servers.
• As part of a team, managed and supported Microsoft Windows NT4/2000 Domain and associated Active Directory structure including a migration from Novell.
• Assisted in interviewing process for positions open within the department from a technical as well as human resources perspective.
• Managed vendor relationships and negotiate annual software contracts.
• Ongoing first and second tier system support, NT Domain oversight, Notes/Domino oversight and development, Checkpoint FW1 management, and documentation.

• Managed Nokia Checkpoint FW1 with associated rule-set.
• Planned and executed Lotus Domino and Notes upgrade including all servers and client systems, using custom tools to manage user upgrades in a more efficient manner.
• Researched innovative technologies to increase productivity and utilize financial resources as effectively as possible integrating new systems into current environment when appropriate.
• Developed new tools to manage many aspects of the production environment.
• Served as a mentor to coworkers as they develop skills within various systems.
• Ongoing first and second tier system support, NT Domain management, Notes/Domino management and development, and documentation.

• Managed 1300 users in Lotus Domino/Notes environment, including mail and applications.
• Developed tools to ease repetitive tasks freeing up staff time thus resulting in higher productivity for Information Technology staff as well as end users.
• Ported internal paper-based change control system to an automated Notes based system that managed requirements and approvals and provided more comprehensive, searchable records.
• Wrote documentation for end users for common tasks and for specific system upgrades, reducing calls to the help desk and technician support time.
• Managed Microsoft Windows NT Domain, focusing on security and stability.
• Provided first tier phone and second tier system support.

• Supported end user systems including hardware, OS, and applications.
• Tested and documented new applications before rollout to client base.
• Provided basic first tier phone support of general client applications, as well as front line applications, with a focus on customer satisfaction.