Michaela Birk Email & Phone Number

Tucson, Az, Us

Tucson, Arizona, United States

- Manage incoming calls, emails, and in-person inquiries, providing expert assistance to pet owners.- Provide comprehensive resources for pet rehoming, including counseling and support.- Assist pet owners in securing funding for veterinary bills through various financial aid programs.- Offer guidance on low-cost veterinary clinics, training, boarding services, and other financial support options.- Distribute essential supplies such as pet food and other supplies to owners in need.- Respond to general inquiries about shelter services and assist with lost and found pet cases.- Consistently de-escalate emotionally charged situations, maintaining a calm and supportive environment for clients.- Work proactively to keep animals out of the shelter by helping owners find alternative solutions and resources.

• Managed inbound calls related to account confirmation and verification, collaborating with the PAW team (security/fraud) to submit verification requests for further review.• Provided expert assistance to customers in finding the right products to meet their pet's specific needs and preferences.• Guided customers through the process of placing prescription and vet diet orders, ensuring compliance with legal and regulatory requirements.• Efficiently managed customer's automatic shipments, making necessary adjustments to accommodate their evolving pet care needs.• Actively participated in the daily Slack channel, providing timely responses and solutions to inquiries and questions posed by fellow agents.• Edited customer orders and accounts, tailoring them to individual customer needs and preferences.• Worked closely with the supply team to submit customer requests and address complaints related to product quality and delivery.• Actively sought coaching and development opportunities to continuously enhance my skillset and contribute more effectively to the team.• Exceeded First Call Resolution (FCR) metrics and achieved high Customer Satisfaction (CSAT) survey scores, reflecting customer satisfaction and positive feedback.Software/Site KnowledgeOracleServicehubZoomSlackChewy.com Storefront

- Providing customer support by addressing and resolving post-order inquiries via phone and email communication, ensuring optimal customer satisfaction.- Expertly handling conflict resolution and de-escalation, turning challenging situations into opportunities for positive engagement and customer retention.- Executing a range of customer service tasks including, but not limited to, troubleshooting billing issues, facilitating orders for replacement units and parts, handling delivery problems, technical support, and setting up product returns.- Assisting customers with diverse queries, fostering a comfortable and solutions-oriented environment for issue resolution.- Rapidly exceeding company metrics in average handle time (AHT), employee survey score (PCSAT), first call resolution (FCR), and low cost resolution (LCR), achieving platinum level performance within the first month of production.- Contributing to continuous service improvement by maintaining high standards of efficiency, adaptability, and empathy in all customer interactions.

Phoenix, Arizona, United States

- Answered general animal knowledge questions regarding treatment, medication, food, and products- Used Woofware software for scheduling, profiling, record keeping, wellness plan (Care Club) adding/adjusting, and payment processing- Scheduled patients for general practice exams and surgery- Monitored schedule flow and adjusted when needed- Created and updated client/patient profiles and medical record attachment- Ordered prescription food and medications- Data entry- Maintained a clean environment in the lobby, exam rooms, and treatment areas- Created relative, appealing content for company FacebookSoftware/Site Knowledge- Microsoft Office- Woofware- Care Credit- Lasting Paws

West Jefferson, Ohio, United States

- Provided attention and support to adoptable and non-adoptable animals in our care- Fed and medicated animals daily- Observed animals' physical conditions to detect illness and reported any unusual behaviors to senior and medical staff- Groomed animals by ear cleaning, nail trimming, brushing, and bathing- Exercised animals through walks and enrichment activities- Worked with dogs on simple commands to help promote adoption- Sanitized kennels and facility to ensure the animals were in a healthy, adoptable environment- Assisted in adoption and administrative processes- Supported with events and fundraisers

Columbus, Ohio, United States

- Hired individuals for temporary, temp to hire, and contract positions based on their skills and background- Helped candidates with application process while handling legal and sensitive documents and ran backgrounds in E-Verify- Administered drug and skill-based tests per client policy- Handled administrative and payroll issues. Filled client orders based on contract requirements.

Columbus, Ohio, United States

(Manager on Duty)- Processed daily management files- Data entry- Planned and strategized for meeting daily/weekly quotas- Operations supervision- Microsoft Office usage- Housekeeping duties- Records retention- Suggestive sales- Sorted/priced donations, and continuously transitioned through multiple positions throughout the store.

Grove City, Ohio, United States

Shop Assistant-- Provided excellent customer service to members and guests while building rapport daily- Created an inviting environment by maintaining shop organization and cleanliness- Stocked merchandise, arranging aesthetically by size and design- Answered phones via switchboard to schedule tee times, answer weather or facility questions, or to direct the call internally- Suggestive sales- Records retention and payment processing for golf course and shop salesBartender-- Enthusiastically and appealingly described food and drink specials to players- Poured drinks using standard pour according to specifications- Verified that guests at bar were of legal age- Served each guest courteously, quickly, and efficiently- Opened and closed the restaurant (keyholder)- Cleaned restaurant and always keeping in accordance with the Department of Health

Bachelor Of Arts, Organizational Leader And Project Management, 4.0

Associate Of Arts - Aa

Activities and Societies: Dean's List