Kimberly Jones, Mpa Email & Phone Number

Manage comprehensive ad entry across multiple platforms including AdBooker, G3, Salesforce, and Wave2, ensuring accurate and timely execution.• Liaise with sales representatives and customers to facilitate clear communication regarding payment details and transaction processes.• Oversee the maintenance of multiple email inboxes, providing prompt responses to customer ad requests and collaborating with teams to resolve issues efficiently.

• Lending, processing, approving and collecting over 20 financial loans• Becoming proficient in all aspects of management such as recruitment, staff development, and performance management• Managed the complete loan cycle, ensuring the processing and approval of financial transactions while maintaining a high standard of customer service.• Supported recruitment efforts by aiding in the screening of resumes and coordinating interview schedules, contributing to staff development and performance initiatives.

• Performing complex payroll duties involved in the preparation of timely and accurate processing of payroll• Training and coaching over 10 associates on product knowledge and leading customer service skills• Managed payroll operations, ensuring precise and punctual processing for staff remuneration.• Conducted training for associates, enhancing product expertise and customer service capabilities, and streamlined recruitment and onboarding processes for new employees.

• Serving as an associate coach focusing on selling behaviors and Manager on Duty modeling fruitful customer service• Interpret federal staffing and placement laws/policies • Coached associates on effective selling techniques, ensuring adherence to customer service excellence standards.• Managed visual merchandising projects, creating displays that enhanced product appeal and customer engagement.• Supported human resources tasks, including administrative duties and provided recommendations on staffing assessments.

Monroe, Louisiana Area

• Conducting research regarding legislative and regulatory issue facing the company at Federal and State levels• Researching procedures for filing and analyzing tariff policies• Conducted comprehensive research on legislative and regulatory issues at federal and state levels, informing company strategies and policy positions.• Supported the development and dissemination of policy publications and organized events for Employee Resource Groups, enhancing internal awareness and engagement.

Master Of Public Administration (Mpa), Human Resources

Education record

Bachelor Of Arts - Ba, Political Science

Activities and Societies: Political Science Association