Hiren Kachhadiya Email and Phone Number
Hiren Kachhadiya work email
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Hiren Kachhadiya personal email
7+ years of experience in the IT industry, client-facing role, worked in professional services group, Good experience of SaaS implementation and managed services, CX/EX consultant, Technical lead with experience in handling teams, Medallia certified
Medallia
View- Website:
- medallia.com
- Employees:
- 1834
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Program ManagerMedallia Aug 2023 - PresentIndia- Program Manager (CX/EX), Professional Services- SaaS implementation and Managed services
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Senior Consultant Technical LeadMedallia Mar 2022 - Aug 2023• Champion of Customer Success, and embracing the company objectives todeliver on impact while inspiring others to do the same• Working with the client team and internal team to design, configureand build end-to-end feedback programs, including Surveys andCustomer-Specific Reports/Reporting• Engage with clients, and external stakeholders on an ongoing basisand be responsible for overall customer experience on the platform • Manage customer expectations, deliverables, and relationships withvarious users and sponsors, report progress, extract, and presentvalue-added insights from the Excers product suite• Educate and train customers to successfully use CRM and provideproduct and subject matter expertise to support the adoption andincrease product usage• Collaborate and partner effectively with other Excers and Medalliateams such as Sales, Services, Support and Product etc. to ensure an exceptional client experience
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Lead AnalystEtech Global Services Oct 2021 - Mar 2022Gandhinagar, Gujarat, India -
Senior Business AnalystEtech Global Services Apr 2020 - Oct 2021Gandhinagar, Gujarat- CX Analyst, Data Analyst, Product Implementation and Client Management (SaaS)- Working with the team members or individually with the Project managers to implement, design, setup and review processes- Build long-standing customer relationships by improving customer feedback programs - Identify improvements to our feedback products and processes- Utilize Client software knowledge for testing customized software solutions- Provide support to client meetings by leveraging in-depth Client system capabilities- Work with client teams in resolving technical/system related inquiries- Provide quality assurance support when providing features to clients-Provide client support when analyzing large sets of data
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Business AnalystEtech Global Services Dec 2018 - Apr 2020GandhinagarCX Analyst, Data Analyst, Customer Experience Management; SaaS based cloud platform (Medallia)
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System EngineerSterlite Tech Aug 2018 - Dec 2018Pune, Maharashtra, IndiaResponsible for Production system support and operations, Data centre operations, ITIL Process, Telecom Domain, CGNAT/IPLMS -
Jr. System EngineerSterlite Tech Oct 2016 - Aug 2018Pune Area, Indiaworking on Linux along with storage and various cluster file systems ; configuration and fine tuning of parameters (OS, Storage & Application) to provide stability and performance of the system ;Telecom knowledge; in-depth knowledge of networking with good understanding of switches/routers, BRAS/NAS, Telecom echo systems ; Exposure and understanding of shell scripting, databases (Oracle preferred) ;App servers, Web servers (Tomcat, Apache, Jboss, Weblogic), UI & browser based application & technologies ; Blade servers (Cisco/IBM/HP), Storage (HP /EMC/ Hitachi) and Load balancer technologies ; Experience of handling HA (Clustering) on Linux system ;Good Oral and written documentation skills
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Project Trainee EngineerElitecore Technologies Pvt. Ltd. Jun 2016 - Oct 2016Ahmedabad, Gujarat, IndiaCGNAT, CGF, IPLMS, BSS
Hiren Kachhadiya Skills
Hiren Kachhadiya Education Details
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Information Techmology -
Gujarat Technological UniversityDistinction
Frequently Asked Questions about Hiren Kachhadiya
What company does Hiren Kachhadiya work for?
Hiren Kachhadiya works for Medallia
What is Hiren Kachhadiya's role at the current company?
Hiren Kachhadiya's current role is Customer success (CX/EX) * Technical Program Manager at Medallia * Customer Experience *.
What is Hiren Kachhadiya's email address?
Hiren Kachhadiya's email address is hi****@****ore.com
What schools did Hiren Kachhadiya attend?
Hiren Kachhadiya attended L.d College Of Engineering - Ahmedabad, Gujarat Technological University.
What are some of Hiren Kachhadiya's interests?
Hiren Kachhadiya has interest in Economic Empowerment.
What skills is Hiren Kachhadiya known for?
Hiren Kachhadiya has skills like Business Analyst, Data Center Operations, Spanish, Telecommunications, Hardware Architecture, Computer Networking, Itil, Shell Scripting, Red Hat Linux, Computer Hardware, Oracle, Linux.
Who are Hiren Kachhadiya's colleagues?
Hiren Kachhadiya's colleagues are Robert Smith, Ivan Iaquinta, Natalie Gauthier, Mba, Jeff Mchugh, Kaitlin B., Bryce Lucas, Alex France.
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