Hiren Kachhadiya Email & Phone Number

India

- Program Manager (CX/EX), Professional Services- SaaS implementation and Managed services

• Champion of Customer Success, and embracing the company objectives todeliver on impact while inspiring others to do the same• Working with the client team and internal team to design, configureand build end-to-end feedback programs, including Surveys andCustomer-Specific Reports/Reporting• Engage with clients, and external stakeholders on an ongoing basisand be responsible for overall customer experience on the platform • Manage customer expectations, deliverables, and relationships withvarious users and sponsors, report progress, extract, and presentvalue-added insights from the Excers product suite• Educate and train customers to successfully use CRM and provideproduct and subject matter expertise to support the adoption andincrease product usage• Collaborate and partner effectively with other Excers and Medalliateams such as Sales, Services, Support and Product etc. to ensure an exceptional client experience

Gandhinagar, Gujarat, India

Gandhinagar, Gujarat

- CX Analyst, Data Analyst, Product Implementation and Client Management (SaaS)- Working with the team members or individually with the Project managers to implement, design, setup and review processes- Build long-standing customer relationships by improving customer feedback programs - Identify improvements to our feedback products and processes- Utilize Client software knowledge for testing customized software solutions- Provide support to client meetings by leveraging in-depth Client system capabilities- Work with client teams in resolving technical/system related inquiries- Provide quality assurance support when providing features to clients-Provide client support when analyzing large sets of data

Gandhinagar

CX Analyst, Data Analyst, Customer Experience Management; SaaS based cloud platform (Medallia)

Pune, Maharashtra, India

Responsible for Production system support and operations, Data centre operations, ITIL Process, Telecom Domain, CGNAT/IPLMS

Pune Area, India

working on Linux along with storage and various cluster file systems ; configuration and fine tuning of parameters (OS, Storage & Application) to provide stability and performance of the system ;Telecom knowledge; in-depth knowledge of networking with good understanding of switches/routers, BRAS/NAS, Telecom echo systems ; Exposure and understanding of shell scripting, databases (Oracle preferred) ;App servers, Web servers (Tomcat, Apache, Jboss, Weblogic), UI & browser based application & technologies ; Blade servers (Cisco/IBM/HP), Storage (HP /EMC/ Hitachi) and Load balancer technologies ; Experience of handling HA (Clustering) on Linux system ;Good Oral and written documentation skills

Ahmedabad, Gujarat, India

CGNAT, CGF, IPLMS, BSS

Bachelor Of Engineering (Be), Information Techmology

B.E. in Information Technology Branch

Bachelor Of Engineering (Be), Information Technology, Distinction

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