Nancy Thompson Email and Phone Number
Nancy Thompson is a Group Healthcare Customer Service Specialist at CMRG.
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Group Healthcare Customer Service SpecialistCmrgGeorgia, United States
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Systems Testing AnalystGeico Oct 2022 - Present
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Technical LeadGeico Jul 2021 - Oct 2022Macon, Georgia, United StatesI manage a small team of agents that are responsible for testing system issues. As the technical lead, I am responsible for providing assistance and communicating updates to our system with the team. Supervisory tasks are also handled by me, such as performing quality control audits of work out-put, successfully coaching agents to improve results, and building and maintaining tracker for team and individual results.
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Internet Service TrainerGeico Feb 2018 - Jul 2021Macon, Georgia, United StatesAs the Internet Service Trainer, I was responsible for training new hires in the department. I also assisted with coaching lower quartile tenured agents. While in this position, I developed and created a quality assurance tool that significantly increased the quality of work in the department. I also was in charge of creating training materials and sending departmental news and updates.
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Internet Service AgentGeico Aug 2013 - Feb 2018Macon, Georgia, United StatesAt GEICO, an Internet Service Representative is responsible for completing endorsements and quotes submitted by policyholders online, answering emails and texts from policyholders, and live chatting with policyholders.
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Customer Service RepresentativeGeico Mar 2012 - Aug 2013Macon, Georgia, United StatesAs a Customer Service Representative, I took phone calls from policyholders and processed the requested endorsements and quotes. I was also able to answer any policy or insurance related questions the customers had.
Nancy Thompson Education Details
Frequently Asked Questions about Nancy Thompson
What company does Nancy Thompson work for?
Nancy Thompson works for Cmrg
What is Nancy Thompson's role at the current company?
Nancy Thompson's current role is Group Healthcare Customer Service Specialist.
What schools did Nancy Thompson attend?
Nancy Thompson attended Middle Georgia State University.
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Nancy Thompson
Columbus, Ohio Metropolitan Area6thepremierpride.com, premieremployees.com, yahoo.com, yahoo.com, comcast.net, ingenesis.com7 +141949XXXXX
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4yummly.com, mac.com, ideo.com, yummly.com3 +165028XXXXX
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1summahealth.org -
Nancy Thompson
Green Bay, Wi1signaturesearch.com2 +192030XXXXX
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4gmail.com, kw.com, yahoo.com, kw.com2 +191292XXXXX
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