Nancy Thompson Email & Phone Number

Georgia, United States

Macon, Georgia, United States

I manage a small team of agents that are responsible for testing system issues. As the technical lead, I am responsible for providing assistance and communicating updates to our system with the team. Supervisory tasks are also handled by me, such as performing quality control audits of work out-put, successfully coaching agents to improve results, and building and maintaining tracker for team and individual results.

Macon, Georgia, United States

As the Internet Service Trainer, I was responsible for training new hires in the department. I also assisted with coaching lower quartile tenured agents. While in this position, I developed and created a quality assurance tool that significantly increased the quality of work in the department. I also was in charge of creating training materials and sending departmental news and updates.

Macon, Georgia, United States

At GEICO, an Internet Service Representative is responsible for completing endorsements and quotes submitted by policyholders online, answering emails and texts from policyholders, and live chatting with policyholders.

Macon, Georgia, United States

As a Customer Service Representative, I took phone calls from policyholders and processed the requested endorsements and quotes. I was also able to answer any policy or insurance related questions the customers had.