Hiren Mehta Email & Phone Number

Gurugram, Haryana, India

Mumbai, Maharashtra

DBSoft Solutions excels in providing bespoke software development, expert consulting, and comprehensive website development services. Our team is committed to offering full-scale support, including seamless implementation, specialized staff training, and tailored support solutions to businesses of varying sizes. Our focus is on empowering clients to enhance their technical effectiveness, while simultaneously streamlining processes to amplify their financial gains.Proudly, we have collaborated with over 600 esteemed clients globally. Our diverse portfolio includes prestigious names such as BidOrBuy (South Africa), PlanCover, EaseMyTrip, Mail.ru, Mishimoto, CynergisTek (NASDAQ: CTEK), the National Association of Independent Schools (NAIS), Codemasters, BANDAI NAMCO Entertainment, Mail My Prescriptions, GlobeTouch (now Airlinq), ISGN (a KK Birla Group Company), and Cardiff University, among others.

• Worked as a core member in the senior management team providing leadership, strategic direction and directly responsible for overseeing the operations and customer service.• Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.• Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.• Ensured smooth functioning of services as per process SLA, identified areas of improvement and implemented measures to maximize customer satisfaction.• Improved fraud check system – Streamlined the verification process and authenticity checks for company’s online sales.• Oversee customer support processes and organize them to enhance customer experience and satisfaction.• Oversee smooth functioning of all SaaS products/services offered by the company.• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.• Overlooked the launch of new products along with their respective documentation.• Trained new employees on proper protocols and customer service standards.• Trained and guided team members to maintain high productivity and performance metrics.

Bachelor Of Commerce (B.Com.)

Secondary School Certificate