Hiren Dalal possesses expertise in program management, sdlc, agile methodologies, business process, six sigma and 36 more skills. He is proficient in Hindi. Colleagues describe him as "Hiren was my Six Sigma Black Belt instructor, a highly respected colleague, mentor, coach and a member of our senior leadership team. To say his project management and change management expertise immensely increased the operational discipline and cadence of our 1,200-person organization is an understatement. For years the PMO was undefined, under-performed and lacked large scale capacity. By teaching and certifying so many Six Sigma Green and Black belts he created an army of… Show more" and "Hiren worked for me as my VP of Operations and Transformation during our highly successful Customer Experience (CX) transformation. In his operations role, Hiren significantly improved the processes and drove a culture of accountability, execution and continuous improvement, that enabled us to reduce our budget by ~30% while improving performance. In his transformation role, Hiren led the PMO/change management and Lean Six Sigma function which ensured that major change we adopted along… Show more"