Hirendra Kumar (Lssbb) Email & Phone Number

Noida, Uttar Pradesh, India

Driving organization wide people, process & technology initiatives to optimize various operational challenges with following responsibilities:-• Collaborate with Business and operations leaders to identify, record and prioritize, key operational challenges by analyzing existing process/ systems & conducting workshops.• Create roadmap for improvement programs, own, drive and monitor the benefit realizations.• Bring together multiple people from multiple functions and locations for solving global challenges. Manage cross functional teams to conceptualize, design, develop, pilot and implement solutions across the organization.• Drive special global initiatives like Margin improvement, workforce optimization etc.• Support the top management with insights and decision making.• Support in developing, deploying, and enhancing frameworks, policies & procedures.• Facilitating best practice sharing, knowledge sharing and experience sharing sessions.

Noida, Uttar Pradesh, India

Noida Area, India

Project Management:: Planning and scheduling activities to ensure completion of the project within the time and budgetary parameters and for optimizing resource utilization. Facilitating Requirement gathering, Risk Assessment, finalization of technical specifications.Monitoring project status during the course of periodic project review meetings. Preparing and Maintaining Production Reports. Sharing these reports with higher management on regular intervals. Deploying review systems to manage execution of projects on time and as per budgeted parameters.Process Management:: Mapping client's requirements; assisting in developing, implementing and transitioning. Preparing Standard Operating Procedures ensuring conformance to Service Level Agreements. Charting business requirements; coordinate in developing process flows, implementing and transitioning processes. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.Operations Management:: Setting up targets and goals for the process - setting and maintaining CTQ, CTP targets for the process.  Ensuring CTQ closure: Productivity-Capacity Based Turn Around Time (TAT) through Time studies & Capacity Planning and Accuracy Base-Lining.Quality Assurance::  Ensuring that quality of response to customer issues are as per set standards. Working on quality improvement projects for achieving continual improvements in service levels. Ensure timely execution and employee involvement of all quality processes.

Noida Area, India

Business and Operations in Land, Utility and particularly in Solar PV Design domain.

Gurgaon, India

Project ManagementProcess ManagementOperations ManagementQuality Assurance & ManagementTeam ManagementVendor Management

Gurgaon, India

Project ManagementProcess ManagementOperations ManagementQuality Assurance & ManagementTeam ManagementVendor Management

Noida Area, India

 Ensuring that quality of response to customer issues are as per set standards; conducting process reviews to enable strict adherence to process parameters and systems. Steering accomplishments of set quality standards in SLAs; conducting regular quality audits. Working on quality improvement projects for achieving continual improvements in service levels. Interacting with Support functions for staffing & scheduling requirements, performance reporting etc. Managing & monitoring the performance of teams, maintaining Shift Statistics to ensure efficiency in process operations and meeting of individual & group targets. Determining training needs of employees; conducting suitable training programs to enhance their operational efficiency leading to increased productivity. Implementation of the Effective Planning in different project as per the requirement. Perform a Monthly review of Team member's performances in terms of their Efficiency, Quality and competencies. Timely communication of updated specification to all team members. Scheduling tasks and monitoring timelines. Coordinating between internal and external customer for smooth running and implementation of projects. Following up with production, quality and other functions to ensure project timelines. Managing change and risk issues.

Noida

Noida Area, India

- Managing and controlling a delivery team responsible for delivering quality software to clients.- Delivering all the projects performed via orgainsation.- Interacting with clients & coordinating with internal and external department.- Defining quality processes, to avoid the possibility of having last minute bugs.

Noida Area, India

- Managing and controlling a delivery team responsible for delivering quality software to clients.- Delivering all the projects performed via orgainsation.- Interacting with clients & coordinating with internal and external department.- Defining quality processes, to avoid the possibility of having last minute bugs.

Creating and maintaing the High Quality Digital Maps for Car Navigation using various source materials and satellite images.

Masters Diploma, Business Administration (Operations)

Bachelor'S

Education record