Leverage a strong knowledge and expertise in technical consultation, implementation, system integration, windows administration and database management to provide quality solutions ranging in size and complexity. Act as the technical point of contact working closely with the sales, implementation and support teams, during product sale, setup and deliveryHold the responsibility for designing, configuring and managing integrations through the use of iPaaS Platforms and direct scripting. These integrations ensure data flows across both internal and external systems. Ensure that the technical team provide an effective and responsive level of technical assistance to JCurve customers, which includes technical support, assisting with the delivery of installations and support and training of JCurve-sold products to clientsMaintenance and configuration of current corporate AWS infrastructureCreate users, roles, groups and policies by using IAM and also enable MFA to provide an additional security to AWS services and environmentCreate IAM roles for a secure authentication purpose to create a communication channel between different AWS services in Dev, SIT, UAT and Prod environmentsAction on ad-hoc requests, changes on AWS environment upon business requirementMonitoring of production environment by using Cloud WatchAnalysing costs with AWS Cost Explorer and other billing services for corporate consolidated billingCoordinate all technical and project aspects of system installations, integration and upgrades, including integration with third party products and equipmentMaintain the customer database and technical records associated with technical support, customer installations and/or upgrades (Salesforce, JIRA, Trello)Map data to and from third party sources by using web service integration toolsConduct technical validation/testing to ensure a quality delivery of product

Provide high quality client service delivery to JCurve Solutions clients through coordinating and executing all services for a set of clients, ensuring the services are completed in a timely manner and all issues are brought to a speedy and satisfactory solutionManaged services for the platinum and gold clientsManage process of hardware procurement requests (Smart Phones, Wi-FI Modem, Accessories)Generate customised high-level telco reportsAudit of client's services and assetsData analysisLiaising with telecommunication service providers regarding billing and account inquires/queries

Responsible for providing first and second level technical support to clients including analysis, diagnosis and resolution of straightforward to more critical technical issues regarding GuildCare softwareProvide high level of remote customer and technical support to pharmacists and pharmacy staff Installation and troubleshooting of GuildCare software in pharmacies’ dispensing computers/terminalsWorking with client/server model and resolve web connection issues Deployment of custom content for the pharmacies Liaise with developers on escalated issues Troubleshooting of application connection issuesConduct user training Produce management statistics each month on helpdesk issues Provide feedback to developers on software bugs and enhancements Ad-hoc duties as requested by the support desk team leader