Ruby Webb Email & Phone Number

Sandy, Ut, Us

Facilitate consolidation of multiple department-based support teams by creating training content and programs in a learning management system.Develop a cross-functional knowledge base used by over 50 employees, across several departments. Using call audit data, plan and lead customer service training, improving overall quality score by 20%.Onboard and train new support agents.

Responded to emails and phone calls, assisting 100 customers each week, and leading the team in efficiency and volume. Manage customer data in HubSpot CRM.Identified customer problems and used creative problem solving to provide solutions. Trained users on product features and updates.

Efficiently and accurately handled customer transactions.Consistently met credit card sales goals. Maintained a pleasant shopping experience by stocking products, keeping the store clean, and helping customers find items.