Sean Johnson Email & Phone Number

San Francisco, California, United States

Executive Committee Member that oversees Welcome Office, W Insider, Loss Prevention, Style Department and Engineering.

Bethesda, Maryland

Marriott Irvine Spectrum Sheraton Grand SeattleW Hollywood Hotel & Residences Sheraton Maui Resort & SpaSheraton Grand Seattle Renaissance Chicago Downtown Westin Denver International Airport Marriott Dallas/Fort Worth Westlake W Minneapolis- The Foshay OSR 2.0 offers a skilled workforce of discipline experts prepared to make an immediate impact on your operational success by driving positive business results. Supporting Rooms, Food and Beverage, Events, Engineering, and Sales, our Managers are ready to deploy to task force assignments based on management vacancies, seasonal staffing needs, and training requests. Our team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, and serving as subject-matter experts for continent and brand initiatives.

Charlotte, North Carolina, United States

Directing All Room Operations in a 700 Room Westin In Uptown Charlotte. Providing strategic direction to all rooms departments. Functions as the strategic business leader of the property's Rooms Operations, areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping. Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manages the implementation of the brand service strategy and brand initiatives. Verifies that Rooms Operations meet the brand’s standards, targets customer needs, monitors employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.Responsible for relaunching all Marriott Standards after COVID-19 downturn. Responsible for rebuilding operational team for Rooms Division.Assisted in the Implementation & Maintenance of Commitment to Clean Protocols.

Atlanta, Georgia

Assistant Director of Services, (Housekeeping & Recreation) Atlanta Marriott Marquis: Responsible for assisting with all Housekeeping & Laundry operations in a 1663 room hotel by directing activities of 5 managers, 5 supervisors, and 189 hosts. Departments represented include: Public Area Attendants, Housekeeping Aides, Housekeepers, Laundry Attendants and Housekeeping SupervisorsDirected All Housekeeping Operations for 9 months as Interim Director of Services with oversight of department.

Atlanta, Ga

Responsible for overseeing all front office operations in a 1663 room hotel by directing activities of 7 managers, 5 supervisors, and 138 hosts. Departments represented include: At Your Service, Executive Concierge Lounge, Front Desk Hosts, Bell Staff, and Concierge.

Atlanta, Ga

Reporting to Front Office Manager and directing the operations of the Front Office Guest Services Team. Directly oversee AYS Agents, AYS Runners, Bellmen, Guest Experience Representatives, Executive Concierge Lounge Staff, Six Front Desk Managers and Five Guest Experience Experts. Ensures Front Office and Guest Services hosts perform all Marriott International brand standards and understand the importance of the BSA and Mystery Elite Shops. Communicates expectations in accordance with job descriptions for each position and monitors progress.

Waltham, Ma

Responsible for the guest services operation of a 351 Room Suburban Business Hotel in Waltham, Massachusetts and reporting to Director of Rooms. Directing all activities of Front Desk, Service Express, Security and Valet Associates. Responsible for Quarterly and Yearly Front Office Productivity Goals. Associate Development Program (ADP) Coach. Trainer for The Starwood Welcome and Farewell. Responsible for BIG 5 Goals as Department Head. Responsible for Front Office Financials Responsible for Drake Beil (Driving Top Line Revenue).

Long Beach, California

Responsible for evening operations of a 469 Room Convention Hotel In Downtown Long Beach with 51,000 Sqft of Meeting Space. Assisting all Department Heads with coordination of evening operations in their departments.Assisting Director of Front Office & Security Operations with achieving departmental goals.Directing all activities of Front Desk Agents, Service Express Agents and Security Officers. Correcting service delivery issues and keeping senior management informed as necessary.Training new employees and ensuring they are correctly trained. Setting and maintaining expectations. Assisting with coaching and counseling of Guest Services and Security Staff.Assisting the Director of Revenue Management & Reservation Manager in maximizing profitability of the hotel through the strategic activation and closing of third party booking channels on fully committed nights.Monitor GEI (Guest Experience Index) and address defaults with respect to service and communicate these surveys to department heads for correction and follow up.

Bachelor Of Business Administration (Bba) Haworth College Of Business, Finance

Education record