Serena Smith Email & Phone Number

With over 13 years of combined experience in customer success, event production, and business coaching, I am a passionate and versatile instructional designer who can create impactful learning solutions for diverse audiences and contexts. I have a proven track record of facilitating live webinars, mentoring new employees, developing leadership onboarding, and driving success in regional markets as a customer success specialist at Shopify, one of the leading e-commerce platforms in the world.As a business owner and producer of a monthly show, I also honed my skills in project management, event coordination, marketing, budgeting, and stakeholder communication. I coordinated four-hour live shows, recruited and coached performers, designed and executed marketing campaigns, and managed sponsor relationships. I am adept at delivering engaging and memorable experiences, both online and offline, and collaborating with diverse teams and clients. I am motivated by the opportunity to apply my creativity, expertise, and passion to help learners achieve their goals and grow their potential.