Steven J. Smith, Shrm-Cp, Phr Email & Phone Number

Eagle Mountain, Ut, Us

I continue to help businesses of all sizes and industries create a better brand online by effectively helping them manage their hiring process. This includes visibility online, a mobile-friendly process, and effectively using reporting to find solutions to problems.My favorite part of my job is knowing that I am not just selling a software platform, but consulting in a way that reduces turnover, produces better quality applicants to hire, and inspires Human Resource Professionals across the world to set aside the status quo that is common in Human Resources to make things better. Rethinking the way we hire is one of the best ways to improve process. I have helped 1000s of companies reduce turnover, better manage applicant flow, write better job ads, understand what reports to run and why, and know how an applicant searches for jobs and how they apply. Technology is key to this understanding and I love educating my fellow professionals in HR to disrupt the HR process and rethink the way we hire.

Eagle Mountain, Ut, Us

The Hiring Tree, LLC is a hiring consulting business for The Hiring Tree book and the thought leader events I speak and present for across the country on sound hiring practices and methodologies

Us

Working a call center is challenging, and it is even more challenging to hire for a call center where turnover can be a huge frustration!I averaged about 20 hires per month and was able to reduce turnover by about 105% over the first 6 months while there and maintained about an 85% retention. Do you love writing job descriptions? I developed all 54 + job descriptions for the organization, but I also had to learn the concepts of search engine optimization since the internet was getting pretty hot during this time, not to mention the introduction of a new company called Indeed! So I also had to learn to write Job Ads, and if anyone asks, I can assure you that job descriptions and job ads are VERY different! I worked with dozens of managers in multiple departments to make sure that the message we were portraying matched the skills necessary to perform the job while motivating new job seekers to apply and learn more about our organization.This is also where I developed a love for applicant tracking. Since everything was manual and on paper back then, I had to use Excel to manage the process, which eventually led to my introduction to Ryan Kohler with ApplicantPro where a true system has been created to simplify the hiring process. I also learned a lot about the legal side of HR. Not only did I become a certified Human Resource Professional during this time, but our team was instrumental in saving our organization over $900k in legal fines due to violations that were easily corrected with a little bit of knowledge. This happened in the first 3 months while there, and made a huge impact right away.

West Palm Beach, Florida, Us

This was my first opportunity to produce an impact in the human resource field as a career and specifically as it relates to hiring and helping an organization grow. I learned how important networking can be to generate leads of passive and active sales professionals, which included cold calling, attending fairs, reference checking, and many other sourcing method. I averaged over a 100 calls a day to develop a pipeline of over 3000 individuals interested in making changes to their career. I learned how to effectively sort through resumes and determine "fit" for the needs of the organization and positions needing to be filled.One of my greatest accomplishments while there was I increased my personal hiring production in 2006 by 400%I learned how to conduct face-to-face interviews with potential candidates to gauge compatibility with job requirements resulting in an 83% interview/hire ratio with the CEO in 2006. This effort was directly responsible for 12% of all the employees working with the company at the end of 2006I was also able to maintain a 53% retention rate of personal sales professionals hired, about 30% higher than the company-wide averageI also developed and coordinated the recruiting relationships with 8 different Universities across the country to help with the growth in the organization which impacted our ability to provide jobs for graduating students.

Assisted all teachers, trainers, and district managers in the implementation of new training materials- Managed a group of 20 or more, with new groups every 6-8 weeks for three years- Helped design, test, implement and distribute new training materials during a complete transition- Taught in Spanish to native speakers about training materials, lessons, etc- Conducted classes entirely in Spanish- Instructed new students to be proficient in their language prior to being sent throughout the world- Planned, organized, and presented lessons for instruction- Worked with team teachers and group members to ensure proper instruction as well as goal expectations are met• Translation and Interpretation• Interviewed prospective students to evaluate for classroom placement

Birmingham, Alabama, Us

Started out part time as a translator/interpreter and was promoted within 3 months to claims adjuster- Inbound call center for insurance claims and accident reporting- Communicated with clients from Mexico, Central and South America, and parts of Brazil- Customer relations, investigated insurance claims, time management, data entry, and followed up with customers through phone calls and letters on previous claims- Trained all new employees for 1 year when Infinity merged with Leader and switched from a DOS to a Windows based reporting system- Interpreter for claims adjusters, new accident victims, lawyers, and other insurance claims representatives (Spanish)- Translator of documents, including police reports, testimonials, etc (Spanish)- Data entry of new claims- Explanation of policies and procedures- Obtained testimonies of accident victims and dealt with people in stressful situations to induce a calm demeanor and maintained professionalism to ensure proper and precise details about the accidents were obtained- Claims adjuster of windshield claims and OTC claims due to adverse weather conditions.

Bachelor Of Science, Finance: Financial Services Emphasis

High School, High School