羽田紘子 Email & Phone Number

Setagaya City, Tokyo, JP

As a concierge representative, I'm driving quality connections between homeowners who have submitted project summary and professionals such as Architects and home designers on Houzz. At the same time I'm responding to the inquires from our users which is basically technical support on our website.SUMMARY・Ask the homeowner about their home project over the.

When I joined Houzz, it was a start up company in Japan. Therefore, my main task in Houzz was to grow the [user activity] and improvement of customer satisfaction.SUMMARY・customer support （using Zendesk, Salesforce）・customer review approval・holding campaigns and user survey・making novelties （designing,ordering）・translation（english →.

日本 東京都

Belonged to a team which has a responsibility on the online shop selling NHK TV show text books and magazines. Handled more than 50 inquiries a day from the user via email, phone, and letters. The content of the inquiry was in variety such as "why did the TV show end?" " When will the text arrive?" "I looks like there is a misprinting on the book"..

日本 東京都

Outbound Sales in brand new recruiting advertisement company. When the time I joined this company it was still brand new and did not have company rules or manuals. Beside the main role, the whole member had to join to build up the company which was a great experience for me.Summary（Additional tasks from the former job）・Educating new employee・Establishing.

日本 東京都 東京

＜事業内容＞アルバイトを中心とした、求人情報誌（TOWNWORKなど）や求人WEBサイト（フロムエーナビなど）の運営＜業務内容＞・営業サポートに関する業務・雑務全般（最大で同時に3名をサポート） ・営業のスケジュール管理 ・顧客への緊急連絡 ・営業が外出中に困ったことのサポート・社内外資料作成 ・提案資料や社内キャンペーン資料（Excel・PowerPoint使用）・社内システムを使用しての求人原稿文章作成・企業との電話による原稿内容の打ち合わせ・求人広告に使用する写真撮影・既存の企業顧客に対する電話営業（週に200件ノルマ） ・ニーズの確認 ・今後の需要確認 ・広告の成果のヒアリング ・課題に向けた提案・顧客対応（メール・電話）