Hirona Oku Email and Phone Number

• Designed and coded aesthetically appealing and user-friendly websites, significantly improving user experience.• Conducted comprehensive project research and analysis, leading to the development of market-aligned web solutions.• Proficient in Webflow, JSON for effective and responsive website creation.• Effectively engaged in client interactions and meetings.

• Led the redesign and customisation of the University's web system utilising React, CSS, and Ant Design(antd), resulting in enhanced functionality and aesthetics.• Implemented innovative design solutions for a visually appealing and user-friendly interface.

Diverse Industry Experience• Provided IT services as a systems engineer across various industries, including entertainment, medical, healthcare, manufacturing, and logistics.Software and Website Design• Handled responsibilities tailored to project needs, focusing on software and website design, implementation, testing, and maintenance.Medical Systems Project• Designed, implemented, tested, and maintained a hospital medical records system using .NET, C# and SQL Server.• Led cross-functional teams to ensure high-quality code and seamless development.• Conducted rigorous testing for system reliability and accuracy.Inventory Management Software• Developed Java and Oracle SQL-based inventory software.• Collaborated with stakeholders to align software with operational needs.• Implemented inventory tracking and data management, resolving bugs for smooth operation.Leadership and Project Management• Demonstrated strong leadership as a sub-team leader, fostering collaboration and knowledge sharing.• Successfully completed secondments to diverse projects, showcasing adaptability.• Efficiently managed project deadlines, ensuring client satisfaction.

Knowledge management in a customer call centre of electrical products manufacturer. Published knowledge information is used by operators via the intranet and used to support customers.◆Key Responsibilities• Research customer questioning trends by interviewing operators and using data sets.• Plan and create intranet knowledge pages using HTML and CSS to all operators can support customers immediately and accurately with the same knowledge at the customer service centre department.• Analyse the published knowledge information that is used accurately and timely then solves the under-utilised information problem.◆Achievements• The utilisation rate of published knowledge information by operators increased from about 50 % to 80 % per support.• The accurate support was provided in a shorter time, leading to shorter waiting times for customers and helping to provide better service to more customers.