Hiroshi Yoshida Email and Phone Number

• Support Company’s Application.• Support for IT equipment in large warehouse environment• Restoration and migration of user data• Troubleshoot and resolve hardware and software issues for Windows and Mac devices• Technical Support for Virtual Environments - VMware Horizon Clients• Smart Hands support to assist other support groups such as networking, server and telecommunication teams• IMAC – IT equipment Install/Move/Add/Change• Inventory management of IT assets including asset auditing• Shipping, receiving and disposal of IT equipment• Video Conference room equipment support and meeting support• Wireless Access Points (WAP) support and troubleshooting• Track and resolve customer incidents and requests through the ticketing tool• Printer support and preventative maintenance including Zebra & Plotters• Scan gun support including basic programming and troubleshooting• Execute and follow appropriate KB articles• Special event support including potential after-hours support

Client MicrosoftOn-site support, an always-on data center that involved build, deployment, maintenance, and day-to-day operations such as but not limited to hardware, software, and network troubleshooting, server imaging, deployment, configuration.Responsibilities− Monitor and control daily service− Resolve technical problems with hardware, software, and connectivity− Install/ upgrade/ replace server, device, or network components as needed− Windows Server OS Support (2003/2008/2013)− Networking support (protocols, troubleshooting connectivity)- Translated Documents from English to Japanese and shared them with our team.- Respond to an email and We translated an email to English to Japanese and also Japanese to English− Perform physical hardware audits− Perform hardware warranty/ RMA requests- Ticket Escalate to in-charge Team and cooperate with other teams to resolve the ticket.− Warehouse related tasksKnowledge areas:• Azure Server Hardware support• Azure• RAID Technology• DNS and DHCP• MS Office suite products• Network cabling installation (Copper and Fiber optics)