Hisham Al-Taweel Email and Phone Number

• Creation and maintenance of data records in AusReg 2 for entry applications.• Use of various databases (AZR, VIS, SIS, Berlin residents' register) to query relevant information.• Transfer of application documents to the electronic file.• Data exchange and file forwarding via XAusländer interface.• File evaluation and creation of file extracts.• Monitoring of follow-up submissions and distribution of entry processes.

• Team management for volunteers (4 persons) in community accommodation Straßburger Str.• On-site appointments.• Coordination with the social service.• Case-supporting research.• Coaching the team.• Statistics & preparation for team meetings.

• Contact and support as well as counseling of refugees.• Database management and maintenance.• Project presentation and network expansion.• Administrative tasks.

• Contact and support as well as counseling of refugees.• Database management and maintenance.• Project presentation and network expansion.• Administrative tasks.

• Coordination of the teams on site.• Quality assurance of database management.• Reporting to UNHCR organization.• Communication and coordination with external stakeholders.

• Identify beneficiary communities.• Supervise the collection of data, assessments and managing beneficiaries’ database.• Setting up a database for Cash for Work program beneficiaries.• Ensure all monitoring activities are fully documented, including systematic and timely data collection as required under the grant and for IRC M&E purposes.• Supervising and managing 5 assistants and team-leaders in the targeted community.• Monitor progress against grant work plan; promptly identifying any current or potential delays.• Contribute to IRC and donor quarterly reports on grant activities, indicators and achievements.• Apply technical knowledge and skills to implement program activities.• Promptly identify and recommend solutions to technical issues.• Prepare purchase requests for program supplies/activities and undertake field procurement as designated and authorized.• Work collaboratively with IRC logistics and finance staff as required to process purchase requests and payment vouchers.• Fully comply with IRC safety and security procedures and provide input to security monitoring and assessments to enable and promote a safe and secure environment for program implementation• Work with and provide timely technical support to the IRC’s implementing partners; maintain respectful and constructive relations with partner staff• Participate in liaison, coordination, and information sharing activities with national NGOs, INGOs, donors and government.Scope of Work:• Identifying target communities.• Establishing relationships with community leaders.• Overseeing field-level operations, such as: the delivery of gift cards and cash for work vouchers to beneficiaries, registration of complaints, and in the case of cash for work, oversight of team leaders.• Ensure daily activities at the field level follow implementation guidelines.• Ensure successful distribution of payments.

• Handling civil, commercial litigations.• Contract negotiation• Composing contracts.• Consulting.• Employment Law• Legal advice• Arbitration

• Set up the Company Policies in compatible with the Syrian laws and legislations.• Supervised the whole process then planned to establish and documenting Company Procedures.• Consulting the Management.

• Supervised the sales executives.• Planning.• Research.• Surveying.• Marketing via: e-mails, faxes, telephones and visits.• Closing of sales & making contracts.• Followed-up projects till delivery.• Achieved monthly sales target for three continuous months.Scope of work:• Exhibition booths & kiosks.• Display systems.• Customized display stands.• Design & printing.• Flags & banners.• Malls & shops decoration.

December, 2002 - March, 2003Cashier & Customer Service Agent:• Staff Training, bill payments, data entry and selling lines.• Marketing & promoting the company by introducing the company's services to the public.• Enhanced the public relations, followed up & solved the problems of the customers.March, 2003 - March, 2006Cash Controller & Dealer Cashier for Aleppo city:• Received the customers’ contracts from Syriatel official dealers then entered the payments of these contracts.• Reported the accounts & inventory to the finance department in the head office.• Collected the daily revenues from my colleagues and transferred them to the bank and prepared reports.• Checked & balanced the collected revenues with related reports.• Prepared monthly expenses report.• Responsible of delivering Cheques to the customers & coordinate with finance department.December, 2002 - March, 2003Cashier & Customer Service Agent:• Staff Training, bill payments, data entry and selling lines.• Marketing & promoting the company by introducing the company's services to the public.• Enhanced the public relations, followed up & solved the problems of the customers.March, 2003 - March, 2006Cash Controller & Dealer Cashier for Aleppo city:• Received the customers’ contracts from Syriatel official dealers then entered the payments of these contracts.• Reported the accounts & inventory to the finance department in the head office.• Collected the daily revenues from my colleagues and transferred them to the bank and prepared reports.• Checked & balanced the collected revenues with related reports.• Prepared monthly expenses report.• Responsible of delivering Cheques to the customers & coordinate with finance department.

• Supervised the representatives.• Coordinated by faxing & e-mailing with the other departments.• Planned, raised the revenues.• Exceeded monthly target so many times.• Accounting, inventory.• Organized the Couriers’ performance & enhanced their abilities.• Led the society activities in DHL environment such as organizing local trips & parties).