Hisam Althaf Email & Phone Number

Kochi, Kerala, India

- Developed and executed comprehensive brand strategy, aligning with business goals and informed by in-depth market research for enhanced brand performance.- Crafted resonating brand messages across communication channels, maintaining consistent voice and tone in collaboration with content creators.- Oversaw brand guidelines evolution to ensure adherence, including visual elements like logos, colors, typography, and imagery.- Collaborated closely with marketing and design teams for brand consistency and creative asset development.- Monitored brand performance and sentiment through data analysis, identifying opportunities for increased awareness.- Managed brand-related crises by advising protective communication strategies, enhancing reputation.- Cultivated strong relationships with internal and external stakeholders for valuable brand insights.

Dublin, County Dublin, Ireland

-Developing relationships with C-level IT Executives in US and AMEA market through various means such as data mining, prospecting, and cold calling. Effectively pitching the content to generate interest and establish rapport with prospects.-Conducting outbound discovery calls using the BANT (Budget, Authority, Need, Timeline) format. Employing probing questions to gain a detailed understanding of prospects' business needs. Based on this information, promoting our clients' solutions (Apple, Google, Microsoft, HPE, IBM, Cisco, etc.) and arranging follow-up calls with the client's representatives.-Skilled in objection handling, utilizing soft skills to overcome objections raised by prospects and build trust. Proficient in rephrasing questions to gather additional information about the project.-Demonstrating strong collaboration and leadership skills as a team player. -Proficient in data analysis, leveraging campaign data to provide valuable feedback on improving lead delivery and quality. Identifying effective data mining strategies to enhance team productivity.

County Dublin, Ireland

- Cultivating solid relationships with customers to ensure a continuous flow of sales revenue.- Identifying promising prospects through cold-selling, networking, and customer referrals.- Ensuring that all sales administration and customer service activities run smoothly.- Providing overall guidance to newly recruited Sales Representatives.- Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.- Assisting newly recruited or less experienced Sales Representatives in answering technical questions posed by customers.- Analyzing sales metrics to determine whether current sales strategies are effective.- Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.

County Dublin, Ireland

- Greeting and welcoming customers, responding to requests and queries, offering advice and guidance and maximizing sales/ upselling opportunities- ensuring the highest customer service levels in all instances.- Assisting in stocking merchandise on sales floors, monitoring stock controls and orders. Reporting discrepancies and problems to the supervisor.- Processing cash and card payments, issuing receipts and managing returns, exchanges and refunds when required.- Keeping the sales floor tidy and clean, including merchandise organization, working within established guidelines, particularly with brands and ensuring special promotions and offers were displayed and visible to maximize sales opportunities.- Resolving customer complaints to satisfactory resolution in keeping with company policy

Coimbatore Area, India

A Socio-economic start-up company that accumulates used plastics and recycles them into fine quality Poly Propylene Plastic Granules that are used to manufacture wide range of plastic products. - Engaging with current/lapsed clients in order to identify, grow and restore commercial relationships and SLAs, requiring excellent communication and negotiation skills and significant capacity to restore relationships and sell effectively with a strategic mindset.- Reporting to senior management (Using Tableau, SQL, Microsoft Excel etc.), providing detailed information and analysis in relation to Customer Service levels and Risk Assessments in terms of current practices, lost business and identification of causation with recommendations for the minimalization for this business threat.- Winning new business in accordance with assigned sales targets, maintaining a trajectory of growth and increased market share.- researching and identifying new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets- Thinking strategically, seeing the bigger picture and setting aims and objectives in order to develop and improve the business.- Working cross functionally and strategically, carrying out necessary planning in order to implement operational changes. Assisting in the onboarding and training of team members. Advising and collaborating with management in terms of pricing and promotional strategies and activities etc.- Liaising with the finance department, warehousing and logistics departments as appropriate.

Cochin Area, India

An Advertisement and PSA production company.- Assisting in operations and production activities to meet business and financial objectives.- Working with stakeholders (internally and externally) to plan, execute and site- manage production shoots and related tasks to ensure efficiency, control costs and improve runtime while maintaining quality standards.- Reviewing production plans to identify and report potential risks to senior management. Communicating production updates to managers and clients on regular basis. - Developing inventory control techniques to avoid and to ensure adequate equipment, props and required resources are available, minimizing shortages, waste and excesses.- Collaborating with cross-functional teams to deliver services on-time, within customer and SLA specifications, always aspiring to exceed expectations and maximize customer success.- Monitoring, reviewing and scheduling job orders, schedules and logistics. Liaising with sales teams to support processing customer requests, orders.

Master'S Degree In Science Of International Business, Nfq Level 9, Honours

Research Thesis "The key success factors in online retail in Ireland". Grade: Honours. Ran a printer company for Entrepreneurial.

Diploma In Computer Applications, Nfq Level 5., Honours