Managing Credit Risk, Accounts Receivable to maintain healthy sales and cash flow for Sanofi in the region through;• Ensuring customers’ credit worthiness; financial statements analysis and payments trends for setting and regular review of credit limits and payment terms.• Overseeing Credit Controlling, Collection, shared services center teams and third-party agencies executing the whole Order To Cash processes in the countries of the region.• Ownership of the countries/regional… Show more Managing Credit Risk, Accounts Receivable to maintain healthy sales and cash flow for Sanofi in the region through;• Ensuring customers’ credit worthiness; financial statements analysis and payments trends for setting and regular review of credit limits and payment terms.• Overseeing Credit Controlling, Collection, shared services center teams and third-party agencies executing the whole Order To Cash processes in the countries of the region.• Ownership of the countries/regional Credit Committees to manage the healthy balance of sales and collections.• Managing the month end closing and monthly reporting; aging, bad debt provision, Gross to Net Sales, DSO, etc.• Liaison with internal/external regular audit.• Leveraging the efficiency of execution in the Order To Cash processes through leading digitalization/automation projects/opportunities; Cash application, Collections, Credit Risk and Scoring, KPIs reporting, etc. Show less

Full ownership of the cash app. performance through:• Supervising/analyzing the monthly performance and automation hit rates.• Monitoring and working with High Radius team on incidents till resolution.• Co-defining and monitoring continuous improvement plans by country.• Leading the implementation of enhancements with support of local key users.• Coach countries’ OTC Managers on best practices.• Validate Line Extensions with High Radius corporation for the region.

• Leading a team of Collectors and an external collection agency to deliver targeted cash flow, DSO and overdue levels.• Leading the county’s Credit Committee to manage Egypt/Sudan sales and collections.• Setting monthly collection lists and targets.• Account management of wholesalers and Pharmacies’ chains.• Monthly reconciliations and reporting; aging, bad debt provision. Gross to net sales, DSO, etc.• Analysis of customers’ financial statements and payments trends for… Show more • Leading a team of Collectors and an external collection agency to deliver targeted cash flow, DSO and overdue levels.• Leading the county’s Credit Committee to manage Egypt/Sudan sales and collections.• Setting monthly collection lists and targets.• Account management of wholesalers and Pharmacies’ chains.• Monthly reconciliations and reporting; aging, bad debt provision. Gross to net sales, DSO, etc.• Analysis of customers’ financial statements and payments trends for setting and regular review of credit limits and payment terms.• Ownership of the Customers’ disputes management/cycle.• All kinds of Incoming payments processing and dunning.• Ownership of customer master data creation and changes according to global/local policies & SOPs• Sales orders credit management.• Leveraging the efficiency of execution in the Customer Invoice to Cash process through automation opportunities.• User Projects Leader for all countries Order to Cash Projects, Cash app, KPIs reporting, etc. Show less

• Ownership of whole “Order to Cash” cycle. • Setting receivables forecasting.• Assure credit worthiness of potential customers (pre-tender and on-going).• Maximizing receivable cash flow through optimization, development of processes and analyzing receivables.• Leading a team of 5 Collection Specialists to manage collections and disputes.• Traveling to field locations to conduct customers meetings.• Support core accounting and reporting, including accounts… Show more • Ownership of whole “Order to Cash” cycle. • Setting receivables forecasting.• Assure credit worthiness of potential customers (pre-tender and on-going).• Maximizing receivable cash flow through optimization, development of processes and analyzing receivables.• Leading a team of 5 Collection Specialists to manage collections and disputes.• Traveling to field locations to conduct customers meetings.• Support core accounting and reporting, including accounts reconciliation, month end closing activities and reporting.• Working with the data collection and migration for SAP implementation. • Assist regional/local management with receivable goals and objectives, timely management reporting, projects and customers’ risk analysis, and coordination of corrective action plans• Analyzing and implementing continuous process improvements to optimize receivables via utilization of KONE-Way process. Show less

• Regular maintenance of credit worthiness/rating of customers.• Support core accounting and reporting, including allocation of customers' and intercompany payments, reconciliation of their accounts, month end closing activities, submission of all OTC reporting requirements; aging, collaterals, KPIs, etc.• Managing disputes and orders blockage and release.• Issuing customers’ statements, responding to queries and resolving customers’ disputes.• Handling some intercompany… Show more • Regular maintenance of credit worthiness/rating of customers.• Support core accounting and reporting, including allocation of customers' and intercompany payments, reconciliation of their accounts, month end closing activities, submission of all OTC reporting requirements; aging, collaterals, KPIs, etc.• Managing disputes and orders blockage and release.• Issuing customers’ statements, responding to queries and resolving customers’ disputes.• Handling some intercompany transactions.• Bank accounts reconciliations.• Assisting with Corporate and External audits as well as ISO audits.• Initiate and work on processes harmonization and optimizations.Aside the business as usual operations in Henkel;• Successfully led the transition of 3 of the region’s countries to the shared services center of Cairo.• Achieved some processes standardization and enhancements saving around 25% generating some of the month end reports and above 50% of the time required to clear customers’ accounts in one of the countries of the region.• Worked as a part of teams on applying Information security environment for SSC Cairo, the certification and renewal of ISO 9001–2009 and 2015, creating a standardization of three levels classrooms excel training courses for Henkel’s five Shared Services Centers across the globe. Show less

• Ensure the efficient quality handling of all kinds of complaints received.• Overseeing the operations of the Complaints Unit including complaints receipt, acknowledgements, responses (both verbal and written), and proper processing/administration and investigations until closure; decreasing the turnaround time of the complaints cycle by over 30%.• Responsibility for Sales quality assurance sampling reviews and reporting.• Conducting complaints root cause analyses and applying risk… Show more • Ensure the efficient quality handling of all kinds of complaints received.• Overseeing the operations of the Complaints Unit including complaints receipt, acknowledgements, responses (both verbal and written), and proper processing/administration and investigations until closure; decreasing the turnaround time of the complaints cycle by over 30%.• Responsibility for Sales quality assurance sampling reviews and reporting.• Conducting complaints root cause analyses and applying risk management techniques for initiating corrective and preventative actions; decreasing the number of complaints received by almost 20%.• Work and support the completion of the corrective/preventative actions.• Generation of regular and ad hoc reports for the management and the regulator.• Responsibility for all the complaints related communications/meetings with the regulator (Egyptian Financial Supervisory Authority) to ensure the total compliance of the company and the Bank alliance(s).• Working with Internal and external audits.• Managing the performance of the Unit’s staff and their appraisals.• Member of the Complaints, risk management and product development Committees. Show less

Member of the Complaints Committee.• Ensure the efficient quality handling of complaints received within the set turnaround time.• Monitoring the operations of the Complaints Unit including complaints receipt, acknowledgements, responses (both verbal and written), and proper processing/administration and investigations• Conducting complaints root cause analysis and recommending of corrective and preventative actions.• Generation of MI reports to the management and the… Show more Member of the Complaints Committee.• Ensure the efficient quality handling of complaints received within the set turnaround time.• Monitoring the operations of the Complaints Unit including complaints receipt, acknowledgements, responses (both verbal and written), and proper processing/administration and investigations• Conducting complaints root cause analysis and recommending of corrective and preventative actions.• Generation of MI reports to the management and the regulator.• Work and support the completion of the corrective/preventative actions.• Handling all the complaints related communications/meetings with the regulator (Egyptian Financial Supervisory Authority) to ensure the compliance of the company and the Bank alliance(s).• Managing the performance of the Unit’s staff and their appraisals Show less

Temp. position• Ensure the generation of highly accurate and time framed quotations to the Corporate Sales Team.• Ensure an efficient usage of the team for the cross selling opportunities.• Ensure Account Managers are maintaining the quality service standards with the accounts under management, including the processing of clients’ instructions on the schemes/policies, the generation of regular correspondences and bills, processing of claims, collections, etc…• Ensure the renewal… Show more Temp. position• Ensure the generation of highly accurate and time framed quotations to the Corporate Sales Team.• Ensure an efficient usage of the team for the cross selling opportunities.• Ensure Account Managers are maintaining the quality service standards with the accounts under management, including the processing of clients’ instructions on the schemes/policies, the generation of regular correspondences and bills, processing of claims, collections, etc…• Ensure the renewal of schemes/accounts under management in the proper dates with a certain limit of internal rate of return/profitability.• Generation of the MI reports required by the department.• Account management of key/VIP accounts.• Work and support setting the objectives of the department. Show less

• Complaints handling, investigations, processing and administration.• Establishing the infrastructure of the Complaints Unit including the processes and procedures, design of the record keeping and CRM, design and sign off of the customers’ letters.• Organizing and attending the Complaints Committee.• Generation of the MI reports required.• Mentoring the Complaints Unit staff.

• Responding to the financial Advisors and Policyowners’ inquiries (calls and e-mails).• Receipt and validation of the customers’ requests completed across the branches network then transferring to be processed.• Following up with Policyowners and Financial Advisors on the invalid/pending requests.• Issuance of the related correspondences/letters.

• Research, analyzing and resolving of customer (internal and external) issues in an accurate and timely manner.• Managing resources to ensure established service levels are achieved at all times.• Maintaining up-to-date Customer Support Agent skill set.

• Handling transactions and answering customer queries.• Assisting and completing customers’ requests.• Deciphering customers’ needs and offering the best solutions based on proper bank policies.• Completing money-related transactions and offering upgrades and new banking services or products.

• Calling Policyowners for reminding on payments for past due premiums.• Explaining and clarifying with Policyowners on non-payment and/or other service/product issues.• Understanding and assessing the financial situations of customers to maximize payments• Working with Policyowners to solve payment problems and make workable repayment arrangements.