Hisham Salih , Emba Email and Phone Number

• Joined as a Trusted Advisor to the Chief Executive Officer (CEO) member of the Executive Committee, and Board of Directors, assisted in developing the company's strategic vision, and established a 5-year strategic plan to improve the performance of the business significantly and sustainably.• Directed and established information technology-related projects.• Monitored changes in the technology sector to discover ways the company could improve and develop.• Supervised the networks and computer systems in the company to ensure optimal performance.• Planned and directed the implementation of new information technology systems.• Provided leadership to information technology specialists and other staff within the company.• Created and adapted technological platforms to improve the client experience.• Troubleshot data-related issues and established regular maintenance.• Provided thought leadership, consulting, and advised to Afaq's strategic and tactical business excellence initiatives, assisted in charting a course that had led to business growth.• Understood company challenges, stakeholder motivations, and organizational leaders' priorities that could help to create strategy and consensus.• Managed comprehensive strategic business and technology planning to advance the company's mission and objectives while enhancing revenue, profitability, and growth.• Evaluated the market to identify opportunities through gap analysis to maximize business and secured partnerships. • Analyzed long-term trends, gathered competitive intelligence, derived cross-functional business processes, and maintained business model innovation.• Established the enterprise Key Performance Indicator (KPI) to track critical performance variables over time.• Developed technology and digital transformation strategies with the goal of creating a world-class information technology excellence center.

• Formulate and execute IT strategies, plans and implement UPM objectives of IT needs ensuring information system capabilities respond to the UPM objectives and business goals.• Develop and implement short- and long-range strategic plans, objectives, policies, and operating procedures, with measurable goals that help the UPM achieve its business purpose, vision and values.• Advise the RECTOR on strategic systems conversions and integrations in support of business goals and objectives. Work with RECTOR/board and individual UPM executives to exchange information, present new approaches, and to discuss possible system changes.• Adept in overseeing the implementation and management of Learning Management Systems (LMS) to enhance the learning experience.• Prepare associated cost-benefit analyses for management review.• Prepare IT department annual budgets and ensure expenditure remains in line with approved budget.• Prepare UPM objectives and budgets to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.• Setup and enforce policies and procedures for all computer operations in the ICT Department and throughout the UPM.• Lead the design of systems, selection and implementation of a state-of-the-art applications, architecture and establish and maintain a network infrastructure for local and wide area connectivity and remote access.• Advise and drive the adoption and integration of technologies that will improve quality and efficiency of services provided.• Ensure application software and infrastructure are reliable, secure and has the capacity to meet future growth demand.• Develop back-up and disaster recovery procedures and plans.• Review and advise the RECTOR on major contracts for computing and information technology services and equipment.

• Responsible for the overall planning, organizing, and execution of all IT functions of the group. This includes directing all IT operations to meet organizational requirements as well as the support and maintenance of existing applications and development of new technical solutions.• Develop a 3-year technology strategic plan based on corporate sales growth, delivering "real" business value responsibly in a timely and cost-efficient manner by leveraging the company's in-house platforms or Cloud (SaaS, IaaS, PaaS) opportunities.• Led the development efforts of a new strategy for IT. The strategy addressed new technologies, vital upgrades and change management at the executive level of the firm.• Create budget, select vendors/technologies and prepare overall strategic plan for technology services and operational infrastructure within a high growth organization supporting three start-ups, one merger, and a company acquisition.• Participate with the Board of Directors in developing a vision and strategic plan to guide the organization in Technology and transformation plan.• Established strong vendor relationships for long term partnerships, high performing SLA's and 24/7/365 high availability uptime.• Acts as a strategic partner to the business by facilitating the business demand collection process, challenging and prioritizing the business requests, translating them into best fitting and most cost-efficient options for implementation.• Reduced IT costs by15% via negotiating/managing vendor/supplier contracts, including integrated IVR solution for consumer business and outsourcing service providers.• Achieved major process improvements, operational efficiencies and cost reductions within IT organization, by leading conception, design and implementation of Consumer Web Framework.• Managed organization's IT policy development ensuring training and security resulting in a 50% reduction in network security incidents

Established in the 1940’s, Alissa Group has evolved into a diversified conglomerate. Starting off by importing and selling automobiles to Aramco in the 1950’s, Alissa Group is today considered a pioneer of automotive sales, service, financing & leasing within the Kingdom. Develops adequate policies, procedures and processes for the Information Technology Department to maintain efficient operational excellence in order to achieve the Company's overall strategic objectives. Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information systems for the group. Lead the implementation of new ERP systems and unifying the back office across all the Holding and its subsidiaries by implementing Oracle system. Coordinate and directing the IT segment work concerning the internal control and financial reports. Develops and maintains policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems. Support best practices establishment, deployment and exchange across the Al-Issa Group and provide recommendations to stakeholders on Group Technology initiatives related to managed services and network sharing, that ensure Quality standards whilst minimizing OPEX and CAPEX Defines goals and key performance indicators for each member of the team and ensures effective application of Al-Issa group performance management process. Develops Information Technology Department business plan, budget and resources while ensuring alignment with the Company's overall strategy and direction Gathers and analyzes changing requirements of business and users and develop effective and feasible ways to satisfy business and users requirements.

Key Responsibilities: The main purpose of the role is to provide Group-level expertise in Managed services, outsourcing and Network Sharing to provide guidelines to Group operating companies in best practices, ensuring they can meet the performance standards set by the group. Management Responsible for Group IT (including multiple branches thru-out Kingdom, Infrastructure & daily operations, Liaison to onsite support company, Vendor liaison with all IT & Electrical vendors. Manage IT Projects, Telco & PABX, IP Telephony Management System, Call Centre System, SLA monitoring, Contract monitoring, IT Architectural Designing, QA, Help-desk monitoring, Support Deliverance Standards, Contracts Negotiation, IT Steering committee leader. New Server Room build (Entire Project : Project Manager, Design, Tenders, Vendor selection, Air conditioners, power systems, monitoring, etc.), Servers relocation to HO, MPLS design and negotiations, Windows Server 2008 & virtualization(Hyper-V). Understanding and participating in the overall group strategy of eventual centralization and productisation of technology assets (led by group companies). Built a complete SharePoint portal integrated with current ERP and other systems including e-forms, business intelligence (BI) and other modules (CRM, WMS, DMS … etc.)  Responsible for defining and implementing the company's Information Technology plan including long-range strategic goals, organizational structure, staffing needs, hardware and software platforms, application. The principal responsibility is to plan, co-ordinate, centralize and standardize the IT operations across the group to ensure the efficient operation of systems supporting critical business processes and the delivery of strategic solutions. Directed all phases of multiple projects including project charter development, scope planning and definition, directed and managed projects execution, monitored and controlled all project work across multiple projects

Responsible for all aspects of strategic IT planning, implementation and support worldwide as an integral component of business plan which includes IT Infrastructure, Business Operations & large scale ERP (SAP ECC 6.0) system for multiple BU. Better understanding with technical issues and given directions in terms of choosing technology, implementation, methodologies, process mapping and integration experience, establish necessary corporate standards for system software and hardware architecture. PRIMARY RESPONSIBILITIES•I was responsible to built NRC Infrastructure from scratch and deploy all policies & procedures for IT department.•Develop and establish operating policies and approaches for information technology. •Evaluate overall operations of information technology functions and recommend enhancements.•Advise senior management on strategic systems conversions and integrations in support of business goals and objectives. •Prepare enterprise objectives and budgets to facilitate the smooth operations.•Ensure the security of the information systems, communication lines, and equipment. •Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages. •Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans. •Identify emerging information technologies to be assimilated, integrated, and introduced within the company. •Assess new technologies to determine potential value for the company. •Oversee ongoing improvements and the feasibility of system enhancements. •Establish company infrastructure to support and guide individual divisions/departments/sites in information technology efforts. •Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.