Project Management Specialist with over 5 years of combined experience in communication management, project implementations, selection, and prioritization processes. Worked closely with the product owners to ensure that there is a clear and compelling vision, with clearly defined measurable benefits and supporting KPIs to help achieve optimal outcomes.Demonstrated ability to develop, implement and oversee innovative process design and implementation strategies. With strong analytical, proven communication, presentation and organizational skills, I drive corporate projects with staff, vendors, and Major Stakeholders. Dynamic

• Install, configure, test and maintain Queue management-system, Digital signage, customer feedback system, Information Kiosk application software and system management tools.• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes• Maintain security, backup, and redundancy strategies.• Taking ownership of customer issues reported and seeing problems through to resolution• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks• Liaise with vendors and other IT personnel for problem resolution.• Impemented Qur management system on different part of GCC and African countries, ON site support (All over UAE, Oman, Bahrain , Djibouti ).• Conduct online and onsite demo for the product.

• Installing and maintaining CCTV surveillance with NVR system, intercom, access control and barrier.• Setting NVR for remote access using DYN DNS.• Trouble shooting network devices.• Designing maintenance strategies, procedures and methods• Fitting new parts and making sure equipment is working correctly and carrying out quality inspections on jobs.• Controlling maintenance tools, stores and equipment.• Monitoring and controlling maintenance costs.