Hisham Hassan ✅ Email & Phone Number

MAS Consulting DWC-LLC is a technology company with focus on New Technology arena. MAS provides world class solutions and services to its customers. MAS delivers Automation solution and consultation services for multiple industries with high focus on telecom and ICT Build Technology strategy that matches shareholders vision and direction Establish Technology department with high focus on innovation augmented by strong competent team Led multiple mega projects which delivered successfully Spearheading the implementation and alignment of technical strategies, initiatives, and roadmaps to align with corporation strategies and initiatives. Coordinating performance management and reporting models for our service delivery to our customers Adeptly operating the development and execution of Technology financial, strategic, and tactical plans.

Seef District, Manama, Oo

As a part of the technology strategy, successfully delivered the best information security and integrity modules that enhanced the brand value by incorporating trust while ensuring the module’s adherence to industry standards.Credited with achieving more than 90% reduction in major incidents and business interruption time by scrutinizing the IT skills gap and conducting performance optimization programs.I have also played an instrumental role in managing technology budgets while leveraging synergy opportunities as well as cost efficiencies.My achievements include formulating an essential information security management framework for IT and also managing capacity expansion plans to meet forecasted future business growth.

Seef District, Manama, Oo

• Led the ITO Department with 90+ employees and a $15m budget. • Built business case to establish new cyber security function; achieved ISO 27001 Certification.• Implemented IT strategy / associated plans in alignment with corporate strategies / initiatives.• Owned budget and leveraged synergy opportunities. • Realised 25% cost reductions through capital planning / investment control. • Achieved a 90%+ reduction in major incidents through performance optimisation to close the IT skills gap.• Successfully managed the transition project to a Managed Services Model.• Established IT processes; capacity, change, incident & problem management.• Initiated / executed IT Transformation Programme with a budget of $10m, encompassing a full tech revamp for storage, servers, backup, archiving, data network and the application layer.• Developed an IT Service catalogue and maintained a smooth operation as per agreed SLAs / KPIs.• Implemented LTE (4G) within IT systems, the DWH system and the RA/FMS systems. Other projects included a mediation upgrade, CRM revamp, EAI stabilisation, CC upgrade, data network revamp, storage revamp, DR program, backup upgrade and an archiving upgrade.• Managed capacity expansion plans to meet forecasted future business growth.

Riyadh, Sa

• Led IBM Managed Service Programme within IT, managed application operations and headed the Administration Department with a 35m SR budget and 100+ employees covering all IS systems.• Drove the Services Programme to transform ITO to IBM Managed Services - achieved a smooth transition to IBM within 3 months of project launch.• Developed new IT operations strategy to create better customer experience whilst controlling costs and optimised operations management / support services in alignment with overall business objectives.• Created a service catalogue and vendor service contracts (SLAs / KPIs).• Led IT Systems Revamp Program and established all required processes including Incident Management, Problem Management, Change Management, etc.• Set up Capacity Planning and led the capacity upgrade for the IT stack to support business growth.

Ye

• Led IT Department with 65 employees and a $9m budget; covered all IS systems including IN, VAS platforms and a pre-paid charging system.• Created / implemented new IT strategy with a focus on state-of-the-art technology utilisation.• Led successful capacity upgrade from 600k to 6m customers.• Drove Managed Services Program.• Turned-around MTN during the Yemeni revolution by successfully building GDR.• Successfully transitioned the IN platform from Alcatel to Huawei.• Led Billing Project based on LHS technology and implemented interconnect system to control revenue. • Program Manager - Customer Management Program; 2007 –2008: led implementation of customer management and audit systems (CMAT) linking quantifiable customer service and satisfaction indices to process re- engineering initiatives. Achieved 6th place in the group compared to previous ranking of 12 including 1st place in MENA, and 2nd highest growth of 15% a year - earlier growth rate was 6%. Won Best Group Prize in 2011.• MTN, Yemen | Chairman – Convergence Charging Committee: Designed the framework and architecture of a converged charging solution and billing framework for MTN Group. Designed / implemented continuous solution improvement programmes.• MTN, Yemen | Permanent member – Transformation Steering Committee (selected as one of two members appointed from the MENA Region): Transformed Steering Committee - which ensured proper governance - to also focus on implementation of the Group Architecture Blueprint (standardised architecture; business processes, data, infrastructure and applications).

Issy-Les-Moulineaux, Île-De-France, Fr

• Managed the Billing Migration Project; delivered on time and within budget.• Drove cost reduction programmes through outsourcing with Alcatel as the principal partner.• Utilised the latest technology in the charging arena.

Issy-Les-Moulineaux, Île-De-France, Fr

• Led a team consists of international consultants and local engineers• Ascertained business needs and translated them across into technical modules implemented, simultaneously customizing attributes inside the billing system. • Handled 2nd level support for the billing system and integrated the interface between billing system and other associated systems in order to optimize operations.

Led development aiming at developing integrated hospital management system comprising outpatient, inpatient, surgery, pharmacy, stock, GL, and preventive maintenance functions. • Executed design and analysis functions using Oracle Designer 2000 and managed the development of the system using Power Builder 5, Sybase 10 and Oracle 7.1 • Translated project requirements into functional specifications and assisted technical team during development phase, designed detailed test plans and carried out testing to ensure that business requirements and functional specifications were fulfilled. • Conceived and maintained, logs, reference manuals, training and extended support to users in system orientation by employing problem-solving & root cause analysis techniques to assist with issue resolution. • Reviewed periphery existent and developed systems to ensure they are relevant to current business specifications in addition to performing periodical infrastructural reviews to assess competency.

Leadership

Master, Business Information Technology

Diploma, Certification/Diploma, Software Skills Development

Bsc, Computer Science