Hisham Attia Email & Phone Number

Novi, Michigan

Troy, Michigan

• Provide technical support, handle Tier I escalations, create system documentations and monitor the system using the same monitoring and managing tools I used in the Data Center.• Troubleshoot voice services using Oracle Communications Monitor (OCOM) and Wireshark, and onsite onsite equipment such as Cisco 1800,2800 & 2900 series routers, Adtran Total Access 900 series 2nd Generation routers, Adtran MX2820 Multiplexers and Polycom phones.

Southfield, Mi

• Monitored and managed the company's network and voice services using Solarwind Orion platform, Force10 TransNav system and Genband C3 Call Controller.• Provided the needed onsite support and escort to clients' equipment and racks.

Taylor, Michigan

• Prepare and deliver customers’ online orders, ensure quality and freshness of all items while meeting and exceeding timeliness and efficiency standards and process orders through the Point of Sale system• Maintain the intake of customer requests to ensure customers are helped quickly and efficiently.

Dearborn, Michigan

• Display products and explain merchandise to customers, answer questions, handle cash, give recommendations and providing ear piercing service.• Accountable for the store’s online marketing and give a hand with logistics.

Linkdotnet Building, Maadi, Cairo, Egypt

• Engaged in tender evaluation and technical validation of new solutions proposed by third party vendors, managed pilot testing and created documents and presentations of new products, prepared technical evaluation reports and submitted them to direct managers.• Designed Cisco based hospitality and Wi-Fi offloading networks using Visio software to lower cost, reduce resources consumption and to standardize and consolidate equipment.• Assumed responsibility for setting up and manage the… Show more • Engaged in tender evaluation and technical validation of new solutions proposed by third party vendors, managed pilot testing and created documents and presentations of new products, prepared technical evaluation reports and submitted them to direct managers.• Designed Cisco based hospitality and Wi-Fi offloading networks using Visio software to lower cost, reduce resources consumption and to standardize and consolidate equipment.• Assumed responsibility for setting up and manage the smart home system of the company’s booth at Cairo's international fair ICT’s 2015.• In my position as a TDD associate for Orange, I played a key role in influencing the company’s decision making process of adopting new technologies with my precise technical evaluation reports, and successfully managed to save the company’s time and resources through several tender evaluations. Show less

Cairo, Egypt

• Monitored, managed and maintained the QoS of the company’s VoIP routes using Sonus’s Session Border Controllers (SBC 5000 Series) servers.• Acted as a point of contact with VoIP customers and vendors around the globe during 24/7 rotating shifts.• While working for Virtutone, I participated in establishing Egypt branch, I trained, supervised and evaluated first NOC team to hit the ground and designed technical training guides for Sonus SBC 5000 Series provisioning and support, and… Show more • Monitored, managed and maintained the QoS of the company’s VoIP routes using Sonus’s Session Border Controllers (SBC 5000 Series) servers.• Acted as a point of contact with VoIP customers and vendors around the globe during 24/7 rotating shifts.• While working for Virtutone, I participated in establishing Egypt branch, I trained, supervised and evaluated first NOC team to hit the ground and designed technical training guides for Sonus SBC 5000 Series provisioning and support, and within our first year 2013:2014, Virtutone share price (V.VFX) ascended from $0.25 to $0.55 according to Stock House Canada. Show less

Giza, Egypt

• Monitored, managed and provided remote and onsite support for hotels’ computer and IPTV networks using Solar Wind Network Management, Nagios Network Analyzer and other tools.• Worked as a resident engineer and company representative at hotels during installation and onsite support.• During my role as a technical support representative for iBAHN, I acted as the company’s onsite point of contact during JW Marriott hotel’s migration from a competitor’s old network to our internet and… Show more • Monitored, managed and provided remote and onsite support for hotels’ computer and IPTV networks using Solar Wind Network Management, Nagios Network Analyzer and other tools.• Worked as a resident engineer and company representative at hotels during installation and onsite support.• During my role as a technical support representative for iBAHN, I acted as the company’s onsite point of contact during JW Marriott hotel’s migration from a competitor’s old network to our internet and IPTV network, I helped coordinating the migration process with hotel staff and trained them to use our new HP MSM based wireless network and provided first class support to hotel guests during this transition period. Show less

Cairo, Egypt

• Assisted in teaching 2 classes of undergraduate students on automation and programmable logic controllers (PLC) fundamentals using ABB technologies and hardware.• Trained students how to create and implement a functional logic design system using ABB’s AC31-GRAF design software.

Bachelor'S Degree, Computer Science

B.Sc in Computer Science. The Higher Institute of Computer Science & Information Systems. New Cairo Academy. Graduation year: 2008

Education record

Pgd, Political Science

PGD in Political Science The Faculty of Economics and Political Science. Cairo University. Graduation year: 2011