Hiske Leenen-Smits Email & Phone Number

Rijswijk, Zuid-Holland, Nederland

As a Product Owner, I am responsible for multiple applications, including the customer portal, the online casino, and the associated back-office system. My focus is on improving user experience, optimizing processes, and driving continuous innovation. I collaborate closely with various stakeholders to ensure seamless alignment between strategy and execution.In this role, I have achieved the following:- Successfully launched TOTO as a casino in the Netherlands and modernized the tech stack.- Acted as a strategic bridge between business and teams, with a strong focus on process optimization.- Continuously improved UX and functionality across applications.- Served as the primary contact for complex chain-wide changes.- Effectively adapted to ever-changing regulatory requirements.

Leidschendam, South Holland, Netherlands

As a freelance Product Owner, I briefly supported organizations in defining goals and improving digital processes. This experience provided valuable insights into agile methodologies and stakeholder collaboration.

Zoetermeer

As a Product Owner, I was responsible for a team of developers building business applications for external clients. Together with the Scrum Master, I shaped the working methodology within KPN Consulting. In addition to projects for external clients, I led the development of an internal sourcing application.Key achievements in this role:- Developed a robust framework that served as the foundation for both internal and external applications, enabling a rapid time-to-market for complex, customized solutions.- Delivered successful projects such as the KPN Parking App, Meeting Room App, Business Continuity Application, and internal tools including the KPN Match HR mobility platform, the Unit4 Timesheet App, and the Enexis call center management tool.- Spearheaded the development of an internal talent and lead management tool, significantly improving internal processes at KPN.- Collaborated closely with stakeholders to translate client needs into scalable and effective solutions.

Den Haag

Zoetermeer

In this role, I translated client requirements and needs into functional and graphical designs. I guided clients through technology adoption processes and provided training to optimize the use of these solutions.Key responsibilities and achievements:- Developed functional and visually appealing designs based on client needs.- Managed technology adoption projects to support the implementation and acceptance of new systems.- Delivered user training sessions focused on effective and efficient application usage.

Zoetermeer

Responsible for second-line support for large websites built on platforms such as Mediasurface, Tridion, and SharePoint. Supported clients in resolving complex technical issues and ensured optimal performance of their digital environments.A selection of clients: Eneco Energie, Yamaha Motor Europe, Aegon and Akzo Nobel