• Lead the organization’s program and project management efforts, overseeing cross-functional teams to ensure on-time, within-budget delivery.• Drive strategic planning, resourcing, and program execution, aligning operations with organizational goals.• Cultivate and manage key partner and vendor relationships, ensuring alignment with program objectives and regulatory guidelines.• Develop and track KPIs, budgets, and contracts to optimize project performance and resource allocation.• Spearhead initiatives to streamline operational processes, enhancing efficiency through automation and innovative solutions.• Lead the organization’s program and project management efforts, overseeing cross-functional teams to ensure on-time, within-budget delivery.• Drive strategic planning, resourcing, and program execution, aligning operations with organizational goals.• Cultivate and manage key partner and vendor relationships, ensuring alignment with program objectives and regulatory guidelines.• Develop and track KPIs, budgets, and contracts to optimize project performance and resource allocation.• Spearhead initiatives to streamline operational processes, enhancing efficiency through automation and innovative solutions.

1. Managed overall program operations and vendor/partner relationships, aligning strategies with organizational goals.2. Directed the creation and management of program budgets, SOWs, contracts, and resource planning.3. Led performance evaluations by developing toolkits and indicators to track project progress and outcomes.4. Ensured regulatory compliance and process consistency across project operations.5. Simplified operational workflows, enhancing productivity and generating insightful reports for senior management.

1. Delivered end-to-end project management, including stakeholder management, contract negotiation, and risk mitigation.2. Led the global digital stores migration for a tech leader, ensuring efficient execution and impactful results.3. Managed multiple teams, prioritised high-impact projects, and regularly reported progress to senior leadership.4. Collaborated with PMOs and senior leaders to analyse and improve platform functionality.5. Supported KPI reporting, budgeting, process standardisation, and change management initiatives.6. Leveraged agile methodologies to reduce project redundancies and streamline workflows through automation.

1. Partnered with stakeholders across business, technology, and testing teams to drive seamless project delivery.2. Managed vendor resources, optimizing their utilization and ensuring alignment with project goals.3. Automated work processes by collaborating with technology teams, leading to improved tool development and implementation.4. Delivered projects within SLA standards, resolving portfolio escalations and managing quality UAT initiatives.5. Presented monthly and quarterly business updates, vendor performance reviews, and defect analysis.

1. Led UAT projects, ensuring functional requirements aligned with business processes.2. Collaborated with key stakeholders across business and technology for successful project execution.3. Managed both proprietary and vendor resources to meet project deadlines and quality standards.4. Supported the transition between legacy and new systems, ensuring data integrity through comprehensive testing.

1. Delivered UAT projects for functional and regression testing, supporting enhancements to business tools.2. Assisted in parallel system running to ensure accuracy in transition results.3. Applied SDLC and Agile methodologies for effective project delivery and defect resolution.

Provided backend research and maintenance for US corporate accounts, collaborating with internal and external clients.Delivered technical assistance and resolved client issues related to payments, waivers, and account maintenance.Managed requests for card issuance, account setup, and servicing, ensuring adherence to corporate policies.